Global Collections Analyst Intern, Dropbox

• This role is available to students enrolled in a higher education organization in Ireland and have full work authorization
• Is currently enrolled in a higher-education institution in Ireland, studying Business, Finance, Accounting, or related fields, with full work authorization
• Thrives in execution, enjoys handling high volumes, and is motivated to achieve goals and targets
• Is independent, a self-starter, and takes full ownership of assigned accounts
• Possesses excellent interpersonal skills to build and maintain strong relationships with the team, internal stakeholders, and external customers
• Demonstrates strong organizational skills, prioritizes tasks effectively, resolves issues promptly, and meets various deadlines
• Has a process-oriented mindset with a basic understanding of financial controls
• Desires to work in a dynamic, diverse, and fast-paced environment
• Is fluent in English, both written and spoken
• Has experience with Microsoft Applications

Desirable

• As an intern on the Dropbox Finance Team, you will support the Accounts Receivable teams end-to-end collections processes for Dropbox Business and Enterprise customers
• This internship is designed for you to get hands-on, practical experience inside a world-class finance team
• You will learn and execute collections activities for our global customer base while providing an exceptional level of customer service to keep our largest customers feeling great about Dropbox
• Your day-to-day tasks include customer follow ups, customer query resolution, cash application, write off’s and bad debt analysis
• You will be driven by delivering results and creating an impact, while also maintaining a high standard of customer service and operational excellence
• You will be a key business partner and work closely with our Finance, Customer Experience and Sales teams
• The dates of this internship are May - August or June - September 2026
• Assist with cash application
• Preparation of daily/weekly and monthly reports
• Engage with customers to collect overdue balances
• Assist with the Accounts Receivable ticketing queue and maintain it on a daily basis (Zendesk, HighRadius & accounts-receivable email alias)
• Work with internal and external stakeholders to resolve issues promptly and within SLA
• Assist with bank reconciliations
• Review and approve appropriate payment terms to extend to customers
• Prepare month close checklist
• Assist in ad hoc projects and initiatives as required