Technical Support Engineer, Mirantis

$136.1-140k

AWS
GCP
Linux
Jenkins
Azure
Puppet
Chef
Ubuntu
REST API
Entry level
San Francisco Bay Area

Office located in Campbell, CA

Mirantis

Enterprise on-prem cloud & kubernetes support

Job no longer available

Mirantis

Enterprise on-prem cloud & kubernetes support

501-1000 employees

B2BEnterpriseSaaSDevOpsCloud Computing

Job no longer available

$136.1-140k

AWS
GCP
Linux
Jenkins
Azure
Puppet
Chef
Ubuntu
REST API
Entry level
San Francisco Bay Area

Office located in Campbell, CA

501-1000 employees

B2BEnterpriseSaaSDevOpsCloud Computing

Company mission

To empower developers and innovators to create extraordinary products and services by automating the discovery, integration, and operation of the best cloud and open-source technologies for their unique needs.

Role

Who you are

  • Education: Master’s degree or foreign degree equivalent in Telecommunications, Electronics Engineering, Computer Science, or related field
  • Academic training or work experience in the following:
  • Experience with remote troubleshooting of Linux systems
  • Experience troubleshooting network issues for bare metal, virtual, and cloud
  • REST API
  • RHEL, CentOS, or Ubuntu
  • Cloud services (Azure, AWS, or GCP)
  • DevOps (Puppet, Chef, or Jenkins)
  • Experience: No experience required

What the job involves

  • Engage with customers to provide technical support to their operation of the Mirantis Container platform technologies
  • Apply advanced troubleshooting techniques to debug and diagnose critical, highly complex problems that span multiple layers of the technology stack
  • Process Mirantis Container Cloud technologies and customer deployment environments
  • Participate in efforts to resolve customer’s complex technical challenges and provide customer support via email, phone and video sessions to ensure faster resolution of issues and higher customer satisfaction
  • Reproduce customer issues in test environments to detect and submit bugs to the Product and Development teams
  • Partner cross-functionally with product and solution experts to co-develop reference architecture content
  • Create best-in-class help content and proactively perform audits for our publicly facing knowledge management system
  • Identify and recommend process improvements to deliver the highest level of customer satisfaction
  • Maintain and track detailed records for all customer interactions in our internal ticketing system
  • Telecommuting permitted

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Insights

Top investors

Company

Funding (last 2 of 4 rounds)

Aug 2015

$100m

SERIES C

Oct 2014

$100m

SERIES B

Total funding: $220m

Our take

The global cloud-native applications market has grown exponentially in recent years since more and more companies require scalable, flexible, and hardy applications to meet customer expectations. Specializing in building and managing open cloud software is Mirantis, a ZeroOps cloud-native platform.

Mirantis has several products that are now trusted by millions of users, with solutions covering onboarding, simplification, and much more. With the ever-changing landscape of cloud computing, the company boasts the ability to evolve with the changes, offering up-to-date products that allow developer customers to step away from editing infrastructure and focus on coding and creation.

With over 1M active users it's no surprise the company had a successful 2024, welcoming new partnerships and offerings as well as being recognized as a leader in Omdia Universe and as a Challenger in 2024 Gartner Magic Quadrant for Container Management. These ongoing achievements signal a future of excitement and promise for the company and it will be interesting to see what's next for it.

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Freddie

Company Specialist at Welcome to the Jungle