Customer Success Associate, Creoate
£25-35k
2-5 days a week in office
Online wholesale marketplace
Job no longer available
Online wholesale marketplace
21-100 employees
Job no longer available
£25-35k
2-5 days a week in office
21-100 employees
Company mission
Creoate's mission is to make wholesale work for independents.
Role
Who you are
- We are searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business
- Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships
- To succeed in this role, you will be curious about technology and how we can use it to improve efficiencies and customer experience
- You will be a positive people person, tech-savvy and a problem solver with excellent time management skills
- 2+ years working in customer support or customer success in a fast-paced startup
- Communication Skills: Strong verbal and written communication skills, with an ability to simplify complex issues and empathize with customers
- Technical Proficiency: Comfortable using CRM systems - Hubspot and able to quickly learn new softwares
- Problem-Solving Skills: Ability to troubleshoot, think critically, and adapt quickly to resolve issues
- Customer Focused: Passionate about helping people and improving customer satisfaction
- Growth mindset - you embrace challenges and are resilient in the face of setbacks, learning, and pushing ahead
- Organization: Excellent time-management skills with the ability to handle multiple tasks simultaneously
- Adaptability: Comfortable working in a dynamic, rapidly changing environment
- Strong fit with our values: Think Big, Restless, Ownership, Trust, and Teamwork
What the job involves
- We’re specifically looking for a Customer Success Associate who will roll up their sleeves and advocate for customers from inside the trenches
- You will help us drive our company's customer success strategies, build strong relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences
- Customer Success Associate is a core part of our growth strategy, building long-term customer relationships and acting as an internal advocate and client liaison
- Customer Interaction: Respond promptly to customer inquiries via phone, email, live chat, and social media, ensuring each interaction is positive and solution-oriented
- Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions within the target metrics. Escalate complex issues to senior team members or departments when necessary
- Product Knowledge: Develop a deep understanding of our products and services to effectively communicate features, benefits, and answer detailed questions
- Documentation: Maintain accurate records of customer interactions and transactions, documenting issues, actions taken, and outcomes in our CRM system
- Feedback Collection: Gather customer feedback on products and services to identify trends, recommend improvements, and contribute to the continuous improvement of our customer experience
- Proactive Support: Participate in outbound initiatives, such as follow-ups or surveys, to enhance customer relationships and satisfaction
- Team Collaboration: Work closely with other departments, such as Sales, Marketing, and Product, to resolve customer concerns and contribute to a seamless customer experience
Salary benchmarks
Our take
Creoate wants to remove the pain points associated with the wholesale ecosystem by creating a centralised platform that connects independent retailers with sustainable brands and wholesalers.
The company differentiates itself from competitors through its AI-based predictive analytics which forecasts best-selling products. This helps retailers anticipate inventory levels and order items accordingly. Moreover, each brand on the Creoate platform is carefully selected by an in-house team of experts in order to ensure a high quality of the products provided.
The company has raised good funding in the past which supported international expansion across the European markets. It has also focussed on building out its team and adding new tools and analytics on its platform. Creoate now operates in several countries and counts over 50k retailers among its clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
39% female employees
86% employee growth in 12 months
Company
Funding (1 round)
Aug 2021
$4.4m
SEED
Total funding: $4.4m
Company HQ
London, UK
Articles
Leadership
Ashley Horn
(Co-founder & COO)Studied Finance at the University of Oregon. Previously worked for 6 years at Deloitte UK, first as Manager of Financial Services and then of Corporate Finance. Ex Associate Director of Acquisition Finance at Lloyds Bank.
Fahad Khan
(Co-founder & CEO)Previously Manager of Investment Management and Private Equity at Deloitte, Investment Mentor at Bethnal Green Ventures and Board Observer at Packlink, Jobandtalent and Paysend.
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