UX Researcher, Goodnotes
Goodnotes Foundation, 12 Month Fixed Term Contract
More information about location
Top-rated note-taking app
Posted today
Top-rated note-taking app
201-500 employees
Posted today
More information about location
201-500 employees
Company mission
To create the best medium for human and AI collaboration.
Role
Who you are
- 3-4+ of in house UX research experience
- Experience leading end to end research studies independently
- A strong portfolio showing how your work has influenced product design
- Experience working cross functionally with product and design
- Excellent communication skills in both writing and speaking
- Ability to work through ambiguity and suggest the right research methods for the task
- Comfort with qualitative and light quantitative research
- Ability to connect the business and product metrics to the research approach for sharper recommendations
Desirable
- Experience with productivity tools or multi platform apps
- Familiarity with tools like User Testing, Maze, Useberry, Optimal Workshop, or Amplitude
- Experience with behavioral analytics and product led growth
- Some knowledge of unmoderated testing and remote-first workflows
What the job involves
- The Foundation team is responsible for the essential experiences that make Goodnotes great
- From toolbars and navigation to cross platform consistency and performance, this team owns many of the most used and most visible features in the app
- You will join a highly collaborative group of designers and product thinkers working asynchronously across Asia and Europe
- We are looking for a skilled and curious UX Researcher to join our Foundation team
- In this role, you will lead research that informs the design of core experiences used by millions of users across iOS, Android, Windows, and Web platforms
- Your insights will directly shape the evolution of note taking, navigation, and editing tools in a high impact product environment
- You will collaborate with designers, researchers, product managers, and engineers to bring structure and clarity to both strategic questions and tactical feature decisions
- You will design and execute studies that help us deeply understand user needs and ensure we deliver thoughtful, usable, and elegant experiences across platforms
- This is an excellent opportunity to influence the foundation of a beloved app and work at the center of multi platform product development
- Design and run foundational and evaluative research studies that shape core product experiences
- Work across iOS, Web, Android, and Windows to improve multi platform and multi device experience
- Collaborate with designers, researchers, PMs, and engineers to bring clarity and structure to decisions
- Deliver high quality research insights that directly influence product direction
- Uncover unmet user needs and identify areas for product improvement
- Help the team move from intuition led to insight led decision making
Application process
- An introductory call with our talent acquisition team
- A one hour interview and portfolio walkthrough with the hiring manager
- A one hour portfolio presentation with designers, researchers and cross functional partners
- A 30 minute AI literacy interview with one of our AI Champions
Salary benchmarks
Our take
Goodnotes is a digital note-taking tool for handwritten notes and (formerly) paper-based information. Thanks to its signature vector ink engine, the app delivers a precise and natural writing experience. It can read handwriting (even the worst handwriting) and allow users to search it, as well as convert it to text for easy sharing into other apps or even web pages. Goodnotes also supports importing, searching, and navigation through PDF, PowerPoint, Word, image files, and more.
The platform is available across iPhone, iPad and Mac. One of the leading note-taking solutions on the App Store (with over 14,000 positive reviews) it competes with apps like Notability and Paper by WeTransfer. Founded in Hong Kong, Goodnotes now operates across the UK and with a number of new features and acquisitions, its proving a powerhouse in digital productivity.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Focus on employee wellbeing
"Company cares about each and everyones wellbeing. A monthly budget is provided for everyone to take care of their physical and mental wellbeing. You..."
Funding (1 round)
Jun 2020
$6m
SEED
Total funding: $6m
Company benefits
- Stock options: Meaningful equity in a profitable tech-startup
- Excellent annual leave package + public holidays
- Flexible working hours and location, we're remote friendly!
- Medical insurance for you and your family
- Continuous learning: A learning and development budget or training or courses to build your skills
- Be your best self: A monthly budget for personal growth including books, language/music lessons and online courses
- Noise cancelling headphones
- Monthly wellness budget: Covering gym membership, therapy, massage and much, much more
- Amazing office space in central London and Hong Kong. Your Travel and lunch are also on us!
- Home office set up: Everything you need to create a productive workspace at home. Chairs, desks, hardware, it's covered
- Sponsored working visa with a relocation package to either of our office locations
- Annual team off-site: Get to know your colleagues
- Professional coffee equipment and freshly roasted beans in our offices
Company values
- Dream big
- Build great things
- Operate as an owner
- Win like a sports team
- Learn and grow fast
- Share our passion
- Be user obsessed
Company HQ
London, UK
Articles
Leadership
Steven Chan
(Founder & CEO)Goodnotes was created from Steven's frustration with taking readable and reusable handwritten notes on his first iPad. Since then, the company has grown to millions of happy users.
Paul Onnen
(Senior Vice President of Engineering)Paul loves building things that help make people's lives better and they are using this experience to help Goodnotes be successful as we continue to grow.
Minh Tran
(COO)Minh is a seasoned people and business leader who is obsessed with searching for the world’s best talent and building winning teams that are highly skilled, innovative, and passionate.
Rowena Chung
(Director of Product)Rowena leads product discovery and strategy across Goodnotes' product group. She is committed to understanding the users’ needs and enhancing their productivity and experience with the app.
People progressing
Bret joined Goodnotes in 2018 as a Senior Software Engineer. In 2023 he was promoted to a Principal Engineer.
Joined Goodnotes in 2021 as a Senior ML Engineer and is now a Senior Engineering Manager, leading a product team to build an incredible AI productivity experience impacting millions of users.
Cam joined Goodnotes as a Senior Brand Designer and 3 years later became the Global Brand Design Lead!
Rammy joined Goodnotes as a Senior QA Engineer in December 2019, transitioned to QA lead after 2.5 years and again to QA manager after 4 months.
Diversity, Equity & Inclusion at Goodnotes
Vivien Ko (People Ops Manager)
- We are a team of c 270, from 39 different countries... and still growing
- We believe diverse teams create better outcomes for users, teams, and businesses
- Learn more about one of our Female Directors https://www.goodnotes.com/blog/rowena-product-manager
- We know there's still a lot more we need to do - and we want you to be part of helping us on our DE&I journey!
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