Vice President of Product Design, Clio
$224.7-321k
Legal practice management software
Be an early applicant
Legal practice management software
1001+ employees
Be an early applicant
$224.7-321k
1001+ employees
Company mission
Clio's mission is to build cloud-based and client-centred technology that will transform the legal experience for all.
Role
Who you are
- This is not a "clean hands" role; it requires a leader who is ready to dig into a complex and challenging product landscape
- We need a high-energy, deeply engaged leader who will immerse themselves in our products and our customers' worlds
- We are looking for a pragmatic problem-solver who sees design as a critical tool to make our products work better for the people who use them every day
- Product Design Leadership: Experience in product design leadership at a high-tech or SaaS software company with a strong portfolio showcasing successful product launches and multi-product experience
- Strategic & Tactical Execution: Ability to think and operate at a “strategic level,” but drive execution on a “tactical level” with the willingness to roll up your sleeves
- Multi-Product Unification: Proven success unifying disparate product experiences into a single, cohesive user journey, especially in an environment of rapid growth or post-acquisition integration
- Design System Expertise: Experience developing and scaling a comprehensive design system across a multi-product SaaS portfolio to drive consistency, efficiency, and a unified brand identity
- Data-Driven Mindset: Highly analytical with the desire and ability to dig into metrics to derive insights through design dashboards
- Cross-Functional Influence: Ability to influence, partner, and communicate cross-functionally with product, engineering, and GTM business teams across a company to set and deliver on the design vision
- Pragmatic People Leadership: Proven ability to assess, mentor, and elevate an existing design organization. You energize teams, instill a culture of direct accountability from managers to individual contributors
What the job involves
- As the VP of Product Design, you will lead the design team at Clio to solve our most pressing product challenge: creating a unified, "all-in-one" experience across our expanding portfolio of products
- Your success will be measured by your ability to improve our multi-product experience and, in turn, our NPS
- Reporting directly to the Chief Product Officer, you will be a key member of the senior leadership team
- Design & Research Leadership: Provide visionary leadership to the product design and research team. Your primary objective is to drive the creation of a cohesive, multi-product experience that delights our users
- Accountability & Execution: Hold the design team, including managers, accountable for delivering measurable improvements. This includes fostering a culture of high energy, active collaboration, and ownership, moving away from disengaged, "screen-off" postures. You will ensure designers are actively talking to customers
- Cross-Functional Collaboration: Revolutionize the relationship between design and engineering. You will lead the charge in breaking down silos and ensuring design is a proactive, collaborative partner, not a team that waits for product management to throw specifications "over the fence."
- Strategic Vision: Develop and execute a design strategy that directly addresses the challenge of creating a unified experience across multiple products. You will be instrumental in leveraging design to solve real business problems
- Team Development: Lead and mentor an existing team of 40+ designers and managers. You are not a "kingdom-builder" focused on new hires and processes. Your role is to assess the current team, ensure the right people are in the right roles, and empower them to deliver excellence
- Hands-On Engagement: Dive deep into our products. We expect you to understand the intricacies of our offerings and speak with customers regularly to ensure we are solving their most pressing problems
Our take
Modern law firms increasingly manage their work digitally but the lack of a specialised remote solution means that workflows have become fragmented. This leads to legal practice managers having to juggle multiple software solutions across various devices.
Clio provides a legal practice management platform designed for law firms, allowing users to manage billing for legal aid cases, access and manage documents and store files across multiple devices. Whilst other startups are operating in this niche, Clio has uniquely focussed on synchronisation across remote devices and on a wide range of integrations, allowing the user to access information from other industry standard software such as Xero and Klyant from within a single interface.
Clio has raised a large amount of investment capital, most recently in a 2021 Series E round which saw the company attain unicorn status with a valuation exceeding $1 billion. This funding is being used to accelerate its product development, hire additional talent, and for expansion into new markets with a focus on the EMEA region, particularly the UK and Ireland.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Company equity
- $500 contribution when you become a parent and/or guardian
- 4-week minimum vacation
- Work from home when you need to (role-specific)
- Parental leave options for moms and dads
- Customizable extended health benefits (including $2000 per year to spend on counseling)
- Wellness programs including an onsite naturopath physiotherapist, and RMT (location-dependent), healthy snacks, and exercise classes
- 401k 🇺🇸
- RRSP-matching 🇨🇦
Leadership
Jack Newton
(CEO)Experience as Director of Product Development for Chenomx Inc. from 2004 to 2009. Advisor for Logikcull.com, dealcloser, and Athennian.
Rian Gauvreau
(Board Member)Experience developing legal technology for Gowling Lafleur Henderson LLP from 2000 to 2008. Graduated the University of British Columbia with an M.B.A. in Strategic Management in 2011.
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