Lead IT Systems Engineer, Klaviyo
$136-204k
Some sales and success roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law.
3+ days a week in office
The only CRM built for B2C
Be an early applicant
The only CRM built for B2C
1001+ employees
Be an early applicant
$136-204k
Some sales and success roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law.
3+ days a week in office
1001+ employees
Company mission
Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- 5+ years of experience leading systems administrator teams or equivalent
- You have a proven track record of defining problem statements, managing technical projects, collaborating with stakeholders, and delivering impactful results
- You’re a subject matter expert on a wide range of IT systems, from enterprise device management,secure identity, and endpoint security
- You have extensive experience deploying hundreds of macOS and iOS devices at scale and building configuration profiles and policies
- You’re excited about automating workflows and repetitive tasks
- You have extensive experience in IdP configuration, management , maintenance and everything in between. Experience with Okta or Azure is preferred but not required
- Passion for clean, concise controls and easily editable security functionality within each tool
- The candidate must have strong experience working with enterprise-scale networking topics, which includes routing, DNS, and building and maintaining multiple global office networks and VPNs
- Knowledgeable in vendor management and IT budget management
- You have a baseline to intermediate level of experience with various scripting strategies using Bash, Powershell, or Python. Python is preferred and any AWS Lambda function experience is a plus
- Participation in an after-hours on-call rotation with the IT Systems team is required
- You’ve worked with Okta and Okta Workflows or other similar SSO and automation solutions
- You have experience as a systems administrator or systems engineer in a fast-paced and high-growth IT environment
- Ability to build applications and tools that provide and/or use APIs to transfer data
- Experience with VPC, EC2, Security Groups, ACLs, IAM in AWS and GCP
What the job involves
- As a Lead IT Systems Engineer on the IT Systems team, you will lead the design, implementation, and maintenance of our enterprise SaaS systems
- You will spearhead projects that range from SSO/SCIM implementations to complex multi-tool integrations and automations, with a focus on scalability and efficiency
- You'll collaborate closely with operations, engineering, and the IT Searchbar team to ensure seamless system performance and act as a technical escalation point for system-related issues
- You’ll mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo
- Both give and receive meaningful feedback focusing on empathy, curiosity, and investment in growth
- Establish team standards, implement frameworks for intake and prioritization of projects and tasks, and establish and monitor objectives and key results (OKRs)
- Partner with the stakeholders to build, maintain, and improve tooling/infrastructure and documentation that helps meet the business needs for today and the future
- Collaborate with IT and internal teams to automate and improve workflows, implement and enhance escalation processes, and drive IT initiatives
- Implement new processes, and evaluate and improve existing processes
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Participation in Klaviyo ESPP
- Personal lifestyle allowance
- Flexible holiday scheme
Company values
- Put customers first.
- Win together.
- We’re 1% done.
- Know the score.
- Be meticulous in your craft.
- Move fast, no shortcuts.
- Drivers wanted.
- Stay hungry, stay humble.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
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