Junior Operations Coordinator, GreyScout

• Degree or 1+ year of hands-on experience in Business, Finance, Operations, Logistics, or a related field Logistics, or a related field
• Strong data mindset: confident using spreadsheets (lookups, pivots, filters) and excited to learn low-code tools like Zapier
• Analytical problem-solver: able to break down issues, follow them across multiple systems, and propose practical solutions
• Clear, confident communicator with strong written English and the ability to join customer calls when needed
• High attention to detail: you catch mismatches, missing info, and small errors before they cause problems
• Positive & empathetic
• Adaptable self-starter who learns new tools quickly and stays organized while juggling multiple tasks

Desirable

• This is a great opportunity for someone early in their career to jump into the heart of a fast-paced start-up and make a real impact from day one
• You’ll help keep our operations running smoothly by managing updates in internal tools, coordinating tasks across teams and partners, and keeping everyone aligned with clear, timely communication
• You’ll also dive into problem-solving, tackling everyday operational challenges, supporting key administrative work, and helping us level up how we operate through better processes, documentation, and simple automations
• This role is perfect for someone hungry to learn, eager to take ownership, and excited to help shape how a growing start-up works behind the scenes
• Perform tasks in internal systems such as updating and quality-checking data in our operational tools (internal platform, Stripe, Zapier, Jira, etc.)
• Coordinate our network of agents: assign tasks, chase missing info, ensure they follow SOPs, onboard new agents, maintain the agent database, and keep the agent knowledge base up to date
• Provide friendly and timely status updates to customers, including joining occasional customer calls when needed
• Investigate and troubleshoot operational issues such as delivery problems, failed payments, or disputed purchases; document incidents clearly and escalate when necessary
• Assist with customer invoice reconciliation and other supporting administrative tasks
• Maintain and improve process flows, including spreadsheets, simple automations, “how-to” articles, FAQs, and other relevant operational materials
• Contribute ideas for workflow improvements or tool upgrades, and support testing and documentation before roll-out