Customer Success RevOps Manager, UVeye
$110-130k
+ Bonus
3+ days a week in office (Teaneck, NJ)
Automated, AI-based inspection systems for vehicles
Be an early applicant
Automated, AI-based inspection systems for vehicles
201-500 employees
Be an early applicant
$110-130k
+ Bonus
3+ days a week in office (Teaneck, NJ)
201-500 employees
Company mission
To raise the standard of vehicle inspections, to help create better mobility and safer roads.
Role
Who you are
- The ideal candidate is a data-driven leader with a deep understanding of the full customer lifecycle—from onboarding to renewal and expansion
- 5+ years of experience in Customer Success Operations or Revenue Operations, ideally within a SaaS environment
- Proven experience managing operations for a company supporting a high volume of customers
- Deep proficiency in Salesforce, specifically in building complex reports, dashboards, and workflows
- Strong understanding of the full customer lifecycle, including onboarding mechanics, renewal management, and upsell strategies
- Ability to define and track account health triggers and translate data into business strategy
- Experience with CS platforms such as Gainsight, ChurnZero, or similar is preferred
- Strong analytical skills with a problem-solving mindset
- Bachelor’s degree preferred
Desirable
- A strategic thinker who thrives in the fast-paced world of B2B SaaS
- You are not just a data administrator; you are a revenue architect who understands that retention is just as critical as acquisition
- You feel comfortable managing operations for a high volume of customers and can translate complex analytics into clear, actionable strategies for leadership
- You are proactive, spotting account health trends before they become issues, and you possess the operational grit to build scalable systems from the ground up
What the job involves
- We are looking for an experienced and strategic Customer Success RevOps Manager to join our team
- In this role, you will architect the operational infrastructure that empowers our Customer Success team, building robust reporting systems and optimizing workflows to drive retention, health, and growth across our customer base
- Design and refine the end-to-end customer journey, ensuring seamless transitions between onboarding, adoption, renewal, and upsell phases
- Develop and implement operational playbooks that standardize internal processes and improve the efficiency of the Customer Success team
- Analyze customer data to identify "account health triggers," proactively flagging risks and opportunities to the wider CS team
- Own the data architecture for the CS department; build and maintain sophisticated dashboards and reports in Salesforce to track KPIs such as retention rates, churn, expansion revenue, and customer health scores
- Provide actionable insights to leadership regarding team performance, forecasting, and pipeline health for renewals and upsells
- Manage and optimize the Customer Success tech stack (Salesforce, Gainsight, etc.), ensuring data integrity and automating manual tasks where possible
- Collaborate with the Sales and Product teams to ensure data flows accurately between systems and departments
- Work closely with Finance and Sales to manage the operational aspects of contract renewals and upsell opportunities
- Partner with Product and Support to provide feedback on customer insights and ensure operational alignment on new feature rollouts
Our take
UVeye has developed contact-free vehicle inspection systems that leverage AI, ML, and computer vision to swiftly detect faults and abnormalities in vehicles. It’s a broadening out of UVeye’s original remit, which was inspection devices for military and police organisations - although sensitive security facilities like embassies and power plants still make up a critical part of UVeye’s business.
This pivot provided a real shot in the arm for UVeye, especially for its US expansion, where it struck gold in the automotive sector. Healthy funding has now come from major players like Toyota Tsusho, Hyundai Motors and Volvo, and the latter has committed to a long-term contract to install the tech in all its North American dealerships.
UVeye is astutely doubling down on its penetration into the $100B+ US automotive industry through flirting with expansions into the insurance sector - it’s partnered, for example, with W.R. Berkley. Insurance tech in this region is throwing itself into data-led digital transformation, and a system that allows UVeye to explore this kind of partnership alongside lucrative manufacturing and defence contracts makes for a very promising position indeed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2025
$41m
LATE VC
May 2023
$100m
SERIES D
Total funding: $252m
Company benefits
- Private gym (including yoga and meditation class)
- Spacious work space
- Huge rooftop
- Free UVeye scan for your car
- Dog friendly
Company HQ
China Basin, San Francisco, CA
Leadership
Amir Hever
(Co-Founder & CEO)Previously a Software Engineer and Team Leader for the Israel Defense Forces, who continued to work on software with Correlsense and Movizzy. Subsequently served as VP of R&D at Visualead (ultimately acquired by Alibaba).
Ohad Hever
(Co-Founder & COO)Worked as a Clinical Electrophysiology Technician at Gamida, before serving as VP of Product at Elgoteam - where he had once spent time as a Project Manager.
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