IT Support Specialist, Enable
Software for rebate management
Posted today
Software for rebate management
501-1000 employees
Posted today
501-1000 employees
Company mission
To evolve the way B2B trading partners work together into true collaboration.
Role
Who you are
- At least two years experience as an IT support professional
- A degree in IT, Computing, Computer Science or another relevant subject
- Experience working on an IT support desk using a ticketing system
- Experience working in a fast-paced and dynamic environment, providing quick responses while maintaining quality and accuracy
- Experience in supporting both macOS and Windows users
- High standard of written communication
- Ability to communicate clearly with non-technical users
- Experience supporting Executive and high-level team members
- Knowledge of Microsoft technologies such as Active Directory, Microsoft 365, and Teams
- Experience in SaaS product administration (e.g. Zoom, Salesforce)
What the job involves
- As an IT Support Specialist you will be responsible for supporting end-users of a rapidly growing international SaaS provider. The role of the IT Support Specialist I will contribute to all of the general responsibilities of the IT department, and the specific responsibilities within the remit of the IT Support team, using their own skills and experience or shadowing a more senior team member as applicable
- Monitoring IT support tickets, responding to tickets or assigning to the team as appropriate
- End user IT support
- Computer equipment procurement and provisioning
- Laptop configuration
- End user computer equipment support and troubleshooting, fault diagnosis and resolution
- End user software and operating system troubleshooting, fault diagnosis and resolution
- Meeting room equipment management and support
- New user desk and equipmen set up
- Former employee account and hardware processing
- End-user account administration
- Contributing to discreet proactive IT projects
Our take
Rebates – payments from seller to buyer after the buyer has purchased specified goods – are an essential part of operations in a range of industries, acting as both an incentive to drive sales as well as a way to foster loyalty between trading partners. However, the archaic systems and timely practices surrounding the management of these rebates has the potential to negate the intended benefits. Enable delivers a rebate management platform that drives trusted relationships between B2B trading partners, by simplifying processes and minimising disputes.
Enable was founded in 2016 in response to the supply chain problems caused by the lack of trust, lost agreements, and siloed data surrounding rebates. Its platform automates processes to increase efficiency, allows rebate claims to be made in a timelier manner, manages pricing calculations and, importantly, reduces disputes by keeping accurate audit trails. The company stands out by a focus not only on simplifying rebate processes, but going further to convert rebates into an “engine for growth”.
Enable has raised considerable funding and support, and served many customers, demonstrating the utility of its product. Investment is cited to go towards increasing headcount and accelerating its growth into new global markets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
61% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2023
$120m
SERIES D
Oct 2022
$94m
SERIES C
Total funding: $273.8m
Company benefits
- Hybrid working environment
- Work-life balance
- Free food and drink
- Generous vacation time
- Colleague bonus plan
- Cycle to work scheme
- Parental leave
- Wellness program
- Regular social events
- Equity plan
- Bring your pets to work
- Electric vehicle scheme
Company HQ
The East Cut, San Francisco, CA
Leadership
Andrew Butt
(CEO)Co-Founder and former Managing Director of the eCommerce division of DCS Group. Co-Founder and former Director of Enable Infomatrix.
David Hunt
(COO)Member of CEO Group at Vistage Worldwide. Former Operations Director of the eCommerce division of DCS Group.
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