Account Manager, Swoogo

• You’re an idea person—you see the needs around you and come up with solutions, and you’re great at convincing people around you to come along. Especially with your best ideas
• You believe in excellence, and even though you’re a great negotiator, you’re generous, sometimes to a fault
• You’re driven, curious, and deeply passionate about ensuring your customers are successful!
• You love the high speed rush of SaaS sales, and you understand that a true salesperson is a matchmaker, not a pusher
• You understand intrinsically that nurturing relationships is an integral part of sales
• We mean it when we say we work as a team, so we need someone who can put their ego away and join in a group effort
• This role requires confidence, strategic prioritization, and empathetic customer management
• We need a new team member with previous SaaS experience and a customer-first mentality
• Minimum of 2-3 years of Customer Success Management and/or Account Management experience working in SaaS directly with customers or event industry equivalent
• Proven customer management skills
• A successful history of expanding and growing accounts
• Proven ability to develop and manage pipeline and forecasting
• Skilled at negotiating business terms and contracts
• A team player with world-class problem-solving, critical thinking, communication, and relationship-building skills
• Ability to develop trusted relationships with customers and internal teams
• Ability to independently organize, prioritize, and take action
• Experience with CRMs, preferably Salesforce and other tools
• Empathy, Honesty, and Transparency
• Ability to gracefully work through challenges of a fast paced, fast growing startup
• No problem with working remotely— our whole team is distributed!

Desirable

• As our Account Manager, you’ll report to our Sr. Director of Account Management to crush your quota and retain your book of business
• We stay in contact via Slack and twice yearly offsites
• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of accounts
• Identify and successfully close renewals and expansion opportunities within your accounts
• Achieve or exceed monthly and quarterly targets
• Establish productive, professional relationships with key players in your assigned customer accounts
• Drive engagement, high participation, and increase feature adoption across accounts
• Leverage your knowledge of Swoogo to advise on best practices around product usage with end users
• Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed, mainly Support and Product
• Be responsible for having a deep understanding of clients needs, their overall goals, and how Swoogo can be part of their solutions
• Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more
• Represent the voice of the customer to provide actionable customer feedback to our product team
• Proactively assess, clarify, and validate customer needs on an ongoing basis