Customer Success Manager, Notion

• You have 5+ years experience of Customer Success at a fast growing software company with a track record of high achievement
• You’re highly adaptable, easily acclimating to a rapidly changing business and industry
• You have a growth mindset and view setbacks as learning opportunities, not failures
• Strong intrinsic motivation to be a top performer and contribute to a team
• You can put yourself in others’ shoes and see situations from perspectives other than your own
• You’re motivated by seeing others succeed and grow when you partner with them
• You love getting to know new people and helping them solve their business problems
• You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results
• If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you

Desirable

• Drive adoption, retention, and expansion for a product people love that solves real problems: You’ll work with a mix of customers who are deploying Notion across their company to solve for problems with collaboration and async work, using Notion as a knowledge base and a home for their project management
• Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion
• Help build the foundations of Customer Success at Notion: As an early member of our team, you'll be instrumental in helping define our motion
• Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next
• Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn
• Drive onboarding, adoption, utilisation, and growth in Notion’s existing customer base by owning specific customer accounts
• Learn our product inside and out and help your customers drive business outcomes
• Proactively identify customers who aren’t maximising their opportunity with our product/service and reach out to create an action plan to help them achieve success
• Partner with the Sales team on accounts to expand use cases and create stickier customers
• Collaborate with our Sales team to realise successful renewals and expansions
• Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
• Surface opportunities to expand existing accounts when it’s right for the customer
• Document and share key findings/learnings with broader Notion organisation