Senior Product Manager, TixTrack
$130-150k
+ Annual bonus based on performance and company success
More information about location
Ticket sales optimisation software
Open for applications
Ticket sales optimisation software
21-100 employees
Open for applications
$130-150k
+ Annual bonus based on performance and company success
More information about location
21-100 employees
Company mission
To support its clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.
Role
Who you are
- You have a strong background in product management, with a passion for delivering seamless, customer-focused solutions
- You excel at balancing both strategic thinking and tactical execution to bring products from concept to reality
- You’re experienced in working cross-functionally with engineering and design to drive product success
- You thrive in data-driven environments and use metrics to guide product decisions and refine strategies
- You have excellent communication skills and can effectively articulate your vision to both technical and non-technical stakeholders
- Five or more years of proven experience in product management, with an understanding of B2B or B2B2C platforms, ideally complemented by experience in consumer-facing products and/or mobile applications
- Understanding of product management principles, methodologies, and best practices
- Technical understanding gained through experience working in product or a related field
- Master’s degree is a plus but not required
- Strong oral and written communication skills
- Ability to work independently, managing multiple projects and deadlines
- Possess strong analytical, decision-making, and creative problem-solving skills
- Strong attention to detail
- Ability to work cross-functionality and collaborate well with other teams
- Excellent organizational, leadership, and time management skills
What the job involves
- The Senior Product Manager helps shape and execute the product strategy of Nliven and its related offerings
- In this role, you’ll work closely with cross-functional teams to deliver features that bring real value to our clients and their customers
- Reporting to the VP of Product, you’ll play a hands-on role in guiding the product lifecycle from concept to launch, focusing on delivering user-centric solutions
- You’ll collaborate with Design, Engineering, and other teams to drive innovation while ensuring the product continues to evolve to meet business goals and customer needs
- Lead key aspects of Nliven’s product development, collaborating closely with Product, Design, Engineering, Sales, and Customer Service to ensure smooth execution and alignment across teams. Foster a culture of continuous improvement and collaboration to enhance the product development process
- Develop and implement product strategies that align with the company’s vision, leveraging customer and stakeholder feedback to drive meaningful enhancements
- Proactively identify opportunities to expand product capabilities, balancing user needs with technical feasibility, and working alongside Engineering to ensure a thoughtful approach
- Partner with the Design team to iterate on prototypes and address challenges, promoting a culture of creative problem-solving and innovation
- Collaborate with senior management to create product roadmaps and strategic plans, ensuring alignment with the broader company goals and long-term vision
- Monitor product development progress, making thoughtful adjustments as needed to meet timelines while maintaining a high level of quality
- Write and maintain clear, actionable product requirements documents (PRDs), ensuring they align with product goals and are reviewed with key stakeholders
- Work directly with clients to deeply understand their challenges, using these insights to inform product decisions and ensure we’re solving the right problems
- Manage resources and budgets effectively, delivering high-quality features while maintaining accountability for timelines and costs
- Advocate for your product in cross-functional meetings, representing team contributions and driving forward initiatives that enhance customer experiences
- Tools You’ll Use: Microsoft Office, Google Suite, Slack, Zendesk, Jira
Our take
Though companies such as Ticketmaster have a monopoly on the events tickets sales platform market, companies such as TixTrack are making inroads in the industry and putting pressure on larger monopolies. Tixtrack’s two flagship products are Niven, designed for the reserved seating industry in live entertainment, and Ticketure, focused on the arts, museums, and attractions industries where general and timed admission tickets are commonplace.
Both products of TixTrack are mobile-first, and TixTrack’s focus on general and timed admission events and cultural hubs separates it from the large competitor Ticketmaster. With technology that enhances companies’ User Interfaces as well as Advanced Analytics tools for venues, TixTrack has bagged big-name clients such as the Shakespeare Birthplace Trust, which has used TixTrack to upgrade its ticketing systems.
The Nederlander Organisation purchased TixTrack in 2022 and is known for its BroadwayDirect platform that promotes Broadway shows. The purchase by Nederlander provides TixTrack with a considerable advantage in the high-revenue Broadway market against Ticketmaster, and will no doubt aid its growth in other markets too.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Commit to our long-term business-to-business strategy with steady, manageable and sustainable growth
- We welcome all, invest in people and foster a culture aligned with our core values that cultivates accountability
- We engage in high-quality software development that supports building the world’s best ticketing solutions for our customers
- We are open and honest with our company, work friends, and customers while working together to constantly improve
- We measure our own success by that of our customers
Company HQ
Historic Core, Los Angeles, CA
Articles
Leadership
Steven Sunshine
(CEO)Currently a Principal at Sunshine Consulting. Previously President at Smiths Detection, CEO at Cyrano Sciences, Inc, Senior Scientist at Raychem Corporation.
Michael Arya
(VP of Sales & Marketing)Previously Self-Employed after studying at Loyola Law School.
Share this job