Technical Account Engineer, Collibra
$116-145k
+ Bonus potential
More information about location
2+ days a week in office
Data intelligence cloud
Be an early applicant
Data intelligence cloud
1001+ employees
Be an early applicant
$116-145k
+ Bonus potential
More information about location
2+ days a week in office
1001+ employees
Company mission
To change how organizations use data, so that they can change the world.
Role
Who you are
- 5+ years of experience in a technical support, technical account management, customer engineering, or solutions engineering role within an enterprise SaaS environment
- Deep hands-on technical skills including Java, REST API, SSO, LDAP, Kubernetes, VM environments, SQL, and SSL
- Experience with root cause analysis, systematic debugging, and integration architecture
- Broad knowledge of data governance, data catalog, data quality, or data management platforms
- A track record of managing complex technical relationships with enterprise customers across multiple stakeholders and teams
- Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows
- A bachelor’s degree or equivalent related working experience is required
- A trusted technical advisor who builds credibility through depth of knowledge and problem resolution not relationship management alone
- An effective communicator, comfortable engaging architects, data engineers, platform administrators, and executive stakeholders alike
- Proactive by nature, you identify and surface risks before they escalate, and take ownership of systemic issues through to resolution
- A collaborative partner who works across Engineering, Product, and GTM teams to drive outcomes for your customers
- Resilient and composed under pressure, with the ability to manage escalations and competing priorities across a portfolio of accounts
- Excited about continuous learning and development within the data governance space
- Willing to travel as needed for strategic or at-risk account visits
What the job involves
- We're shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise. As a Technical Account Engineer, you are Collibra's highest-touch technical presence within a named customer account
- You serve as the customer's dedicated technical expert owning the support experience end-to-end, driving proactive risk management, and acting as the trusted technical advisor bridging Collibra's product and engineering teams with the customer's own technical stakeholders. You build trust through technical credibility, not account management
- Serving as the primary technical contact for a named portfolio of Premium accounts, with full SLA accountability and end-to-end ticket ownership
- Acting as the first escalation point for complex or sensitive issues, engaging Engineering and specialist teams where required and prioritizing based on business impact
- Proactively identifying risks through ticket trend analysis, environment health monitoring, and release gap assessments — flagging structural concerns before they become incidents
- Advising customers on upgrade paths, release readiness, and optimal timing to ensure environment stability
- Delivering Knowledge Share Sessions tailored to each customer's environment and active use cases, with a minimum of two sessions per account per year
- Conducting bi-annual Support Reviews and preparing quarterly account briefings for Account Executives ahead of QBRs
- Guiding customers on Mutual Success Plan milestones, adoption blockers, and best practices to drive long-term value realization
- Surfacing expansion signals, upsell opportunities, and churn risk indicators to the Account Executive and Customer Engineering teams
- Collaborating with Engineering and Product on trends, bugs, and feature prioritization for named accounts, and contributing to internal knowledge base and playbook improvements
- Measures of success
- Within your first month, you will become familiar with Collibra's product suite, Premium Support model, and your assigned account portfolio
- Within your second month, you will have established cadence with your accounts, taken ownership of active tickets, and delivered your first account health assessments
- Within your third month, you will be operating as a trusted technical advisor across your portfolio — proactively identifying risks, delivering Knowledge Share Sessions, and contributing QBR briefings to your Account Executive counterparts
Our take
Collibra wants to help firms understand data governance. As companies gather ever more data, Collibra helps them understand what data they have, who has access to it and how to move it through a workflow of data analysis tools.
Historically, large corporations have not thought much about the data they collect and how to use it. In this day and age, however, data is super valuable, so everyone wants to make the most of it, which has made businesses turn to products such as Collibra's. The company has secured many big-name clients, including T-Mobile, Lloyds Banking, and Equifax.
The company's growth has been helped by increasing data privacy legislation like GDPR, which means companies have a legal obligation to be in control of the data they're collecting and giving their employees access to. In 2022, the company was named an Innovation Summit Honoree by the Bank of America’s annual Technology Innovation Summit. It has continued to add new features and integrations to maintain its offering's premium status, including a new data marketplace, which provides a shopping-like experience from which users can access a company’s internal datasets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Nov 2021
$250m
SERIES G
Apr 2020
$112.5m
SERIES F
Total funding: $605m
Company benefits
- {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
- {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours.
- {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Manager Racial Injustice training and Collibra-led fundraisers.
- {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
- {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
- {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more.
- When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!
- Unlimited paid time off policy
- Work from home opportunities
Company HQ
Financial District, New York, NY
Leadership
Felix Van De Maele
(Co-Founder & CEO)Previously studied Computer Science and founded Collibra straight after university.
Pieter De Leenheer
(Co-Founder)CTO at 1upHealth. Started Collibra after completing a PhD in Computer Science. Also held the post of Professor of Computer Science at VU Amsterdam. Board Observer at Zenoptics.
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