Pre-Sales Solutions Engineer, Incode Technologies
+ Equity
Identity verification and authentication platform
Open for applications
Identity verification and authentication platform
201-500 employees
Open for applications
+ Equity
201-500 employees
Company mission
To power a world of trust with one identity everywhere.
Role
Who you are
- BS in Systems Engineering , Computer Science, or a related field
- 5+ years of experience working as an IT Engineer specializing in IAM systems and integrations (e.g., Okta, Ping, Microsoft Entra, Azure)
- Deep expertise in IAM and cybersecurity, with hands-on experience integrating digital identity solutions
- Proven understanding of IAM systems and security protocols, with a strong focus on client-centered solutions and seamless integration
- Nice to have - Hands-on experience with web platforms and API connections
- Exceptional communication skills, with the ability to demystify technical details for clients and stakeholders
- A consultative approach, capable of understanding complex client needs and recommending tailored Workforce solutions
- Strong relationship-building skills, both with clients and internal teams, to drive successful technical engagements
- Driven by client success, with a strong focus on problem-solving
What the job involves
- Direct Report: Global Head of Pre-Sales
- Area: Customer Success
- At Incode, we are redefining identity verification and security through AI-driven solutions that empower organizations to secure and simplify customer and employee interactions
- Our Workforce product offers a powerful biometric and fraud detection platform designed to secure sensitive interactions in high-security environments
- We’re seeking a Pre-Sales Solutions Engineer with deep expertise in Identity Access Management (IAM) and cybersecurity to support the Workforce product, helping clients integrate and implement advanced solutions
- As part of a collaborative team spanning Sales, Product, and Engineering, you’ll be the trusted guide for clients, leading them through technical integrations and ensuring they gain maximum value from Workforce
- Serve as the subject matter expert on Workforce integrations with IAM systems (currently Okta, Microsoft Entra, Ping, Duo) and other tools within the IT Security Stack, guiding clients through technical requirements and potential roadmap developments
- Lead technical discovery, qualification, and solution scoping for Workforce integrations
- Educate clients on Workforce’s fraud prevention capabilities and how they enhance existing IAM systems and their IT Security Stack
- Own technical proposals and POCs for the Workforce product, ensuring alignment with clients’ IAM and security needs
- Collaborate with the Customer Success team to ensure seamless handovers and optimal client experiences post-sales
- Act as a technical consultant, guiding clients through complex Workforce integrations
- Troubleshoot technical issues and streamline integration processes to ensure seamless testing, POC and client onboarding
- Actively contribute to knowledge-sharing efforts, ensuring that Workforce documentation is accurate, current, and reflects the latest developments
- Work closely with the Workforce team, sharing insights from client interactions to help shape the product roadmap and identify new use cases and opportunities
- Collaborate internally to quantify emerging use cases and inform product enhancements
Our take
Biometrics identification through facial recognition is becoming a standard feature in high-end smartphones, but it's often out of reach for more affordable devices. Traditional systems rely on human onboarding and manual processing, leading to long wait times and frustration.
Incode changes the game with its AI-powered facial recognition platform, offering fast, seamless identification through technology trained on millions of facial images. Its end-to-end omnichannel identity solutions cater to businesses in industries like finance, marketplaces, and hospitality.
What makes Incode's approach stand out is its focus on security and convenience - facial recognition is one of the most secure methods of authentication, and Incode ensures it works effortlessly across multiple platforms. The company also offers free apps for various uses, alongside custom biometric services for enterprises. As it continues to expand, it is committed to fueling growth and making secure, efficient identification more accessible to all.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Dec 2021
$220m
SERIES B
Mar 2021
$25m
SERIES A
Total funding: $257.1m
Company benefits
- Meaningful Equity
- Flexible Working Hours & Workplace
- Open Vacation Policy
- Wellness Program
- International Travel Opportunities
- Additional benefit package according to location (401k, medical insurance, etc.)
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Ricardo Amper
(Founder & CEO)Experience as CEO of Grupo Amco and Managing Director of Brenntag Group. They obtained a bachelor's in Business from Instituto Tecnológico Autónomo de México.
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