Program Manager, Skydio

• The ideal candidate has experience delivering complex, customer-facing technology programs and is comfortable operating at the intersection of hardware, software, operations, and aviation-adjacent compliance
• Experience as a customer-facing Program Manager, Professional Services PM, or similar role delivering complex technical programs
• Demonstrated ability to manage multi-phase implementations involving hardware, software, and operational processes
• Strong project management fundamentals, including planning, dependency tracking, risk management, and execution tracking
• Excellent written and verbal communication skills, including the ability to work directly with customer operators and internal technical teams
• Experience implementing new technology programs that require operational workflows, documentation, and training
• Strong analytical and problem-solving skills, with the ability to independently resolve execution issues

Desirable

• Skydio is seeking a customer-facing Program Manager to lead the implementation, deployment, and operational handoff of Skydio’s UAS solutions for Commercial customers
• This role sits within the Mission Success organization and is responsible for driving successful outcomes across Piloted sUAS operations, dock-based remote operations, operational readiness, and long-term customer adoption
• You will own end-to-end program execution—from initial planning through deployment, operational handoff, and stabilization—working closely with customers and internal teams to stand up scalable UAS programs
• This role requires comfort with technical systems, operational workflows, and ambiguity, as well as a willingness to dive into details to ensure programs are deployable, supportable, and safe
• Own planning and execution of commercial UAS deployments, including dock-based remote operations programs
• Lead customer program development and handoff, ensuring operational readiness prior to steady-state operations
• Manage program scope, schedule, dependencies, and risks across hardware, software, and operational workstreams
• Partner with customers to define and implement:
• Standard Operating Procedures (SOPs)
• Safety Management Systems (SMS) inputs and operational controls
• Maintenance concepts and support plans aligned with Skydio platforms
• Coordinate cross-functional execution with Mission Success, Support, Product, Engineering, and Operations teams
• Translate customer operational requirements into clear execution plans and internal deliverables
• Drive alignment between customer expectations and Skydio’s technical and operational capabilities
• Identify risks early (technical, operational, regulatory, or logistical) and actively manage mitigation plans
• Support go-to-market and commercial expansion activities as required, including pilots, early deployments, and scaled rollouts