Customer Service Representative, Whizz
$19 to $23 per hour + performance-based quarterly bonuses
E-bikes subscription service
Open for applications
E-bikes subscription service
21-100 employees
Open for applications
$19 to $23 per hour + performance-based quarterly bonuses
21-100 employees
Company mission
To revolutionize the transportation industry for delivery drivers.
Role
Who you are
- Are you ready to embark on a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders?
- We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team
- Exceptional written and verbal communication skills
- Ability to build rapport and effectively engage with diverse personalities
- Proficiency in Microsoft Office and Google Sheets, with a strong command of productivity tools
- Outstanding multitasking capabilities, ensuring efficiency in a dynamic environment
- Flexibility and availability to work on both weekdays and weekends
What the job involves
- Ambitious CSRs can step into a Team Lead role after just 6 months
- Advise current and prospective customers
- Communicate effectively with customers in person
- Explain bike features and functions to customers
- Assist customers in choosing a bicycle model, battery type, accessories and services
- Manage customer onboarding and payments
- Maintain document flow related to sales transactions
- Working with current clients, including inspecting bikes and issuing fines
- Managing client accounts and requests in the ERP system, specialized automation tools (such as chatbots), and other software and applications used by the company
- Prepare and submit necessary reports related to sales, inventory, and store operations
- Adhere to the organization of the store to maintain a welcoming environment
- Track inventory levels and ensure accurate stock levels
- Coordinate stock transfer and fulfillment as needed
- Assist with store opening and store closing duties, as required
- Perform general office and administrative tasks
- Perform other duties as assigned by the direct supervisor to support store operations and ensure smooth workflow
- Be flexible and available to work shifts across Monday through Sunday, as scheduled
Our take
With New York City alone home to over 60,000 delivery workers, Whizz is seizing the opportunity to innovate the electric bike rental industry. Many e-bikes available today are expensive, or do not meet regulations, so Whizz offers affordable and safe e-bikes to gig workers through its marketplace platform.
Whizz was founded in 2022 but already has notable partnerships with Grubhub and DoorDash, offering their drivers rent-to-own and subscription schemes at a discount. Whizz subscriptions also include service, maintenance and anti-theft protection, providing strong coverage for workers whose income is reliant on the quality of their vehicle.
Early funding will be channelled into expansion, as Whizz pushes to capitalise on its strong start. It does have a prominent competitor in Zoomo, a company that has already entered a partnership with Uber Eats, though it is too early to say if either business is a frontrunner to capture this growing market. Either way, things certainly look promising for Whizz's future.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 7 rounds)
Jun 2024
$5m
EARLY VC
Apr 2023
$3.4m
SEED
Total funding: $15.5m
Company benefits
- Opportunity to join a dynamic and innovative company, collaborating with a team of highly skilled professionals dedicated to excellence
- Training and support
- Flexibility
Company HQ
West Village, New York, NY
Leadership
Mike Peregudov
(Co-Founder & CEO)Also the Co-Founder of S16VC and Yandex Chef.
Ksenia Proka
(Co-Founder)Previously the Co-Founder of Moy Device.
Artem Serbovka
(Co-Founder)Previously the CTO and Co-Founder of MyDevice.
Alex Mironov
(COO & Co-Founder)Previously Co-Founder & COO of MyDevice.
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