Account Manager, Meltwater
CA$68-112.5k
OTE
CA$67.5k
BASE
OTE includes uncapped monthly commissions
Online media monitoring software
Job no longer available
Online media monitoring software
1001+ employees
Job no longer available
CA$68-112.5k
OTE
CA$67.5k
BASE
OTE includes uncapped monthly commissions
1001+ employees
Company mission
To innovate, provide best-in-class service, and deliver sustainable growth through our technology and our people.
Role
Who you are
- Proven experience in account management, growth, and renewals, preferably in the software or SaaS industry. This role requires a minimum of 4 years of experience in account management
- Strong strategic thinking and execution capabilities, with a focus on customer retention and growth
- Ability to develop effective account plans and strategies aligned with customer goals
- Proactive approach to identifying and driving expansion opportunities within accounts
- Collaboration skills to work with the Client Success and Renewals teams for mutual success
- Excellent communication skills to build and maintain strong customer relationships
- Results-oriented mindset with a focus on achieving growth targets and customer satisfaction
What the job involves
- As an Account Manager (Growth) at Meltwater, reporting to the Sales Director (Client Success), you will be at the forefront of managing, renewing, and driving growth for accounts that have transitioned from the Client Acquisition team
- Your role will primarily focus on long-term growth while maintaining responsibility for renewals, with support from the Client Success and Renewals teams
- Responsible for the management, renewal, and growth of accounts following the transition from the Client Acquisition team
- Focus on driving growth in the long term while maintaining responsibility for renewals, with support from the Client Success and Renewals teams
- Develop account plans and strategies to maximize customer retention and drive growth within the accounts and ensure long-term success
- Identify and drive expansion opportunities to grow accounts, including upselling new packages or cross-selling to other teams at the client
- Work with the Client Success team to drive engagement and solution usage, contributing to customer retention
- Collaborate with Renewals Representatives to drive account retention and push through pricing uplift
- Manage account relationships and communication to drive engagement and customer satisfaction
- Monitor customer usage and adoption to drive strong renewals and product expansion
- Complete proactive sales processes to defend against competitive takeouts at renewal
Our take
Meltwater's software analyzes and provides insights on posts across all major social media platforms, blogs, and news sites, enabling companies to make more informed marketing and operational decisions.
Launched in Norway in 2001 and later moving its headquarters to San Francisco, Meltwater has become a leading player in the media monitoring industry. It is an industry that is expected to double in value as the volume of data grows, making it increasingly challenging to derive meaningful insights.
Over the past two decades, Meltwater's growth has been fueled by strategic acquisitions of complementary businesses, enhancing its technology stack. Since going public in early 2021, and with major clients like Google, Ogilvy, The Economist, and Santander, Meltwater is poised to expand its operations beyond the 150 countries it currently serves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Dec 2023
$65m
GROWTH EQUITY VC
Mar 2019
$175m
GROWTH EQUITY VC
Total funding: $240m
Company benefits
- Enjoy flexible paid time off that allows you to have an enhanced work-life balance
- Excellent medical, dental, and vision options
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters
- Energetic work environment with a hybrid work style, providing the balance you need
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career
Company HQ
Financial District, San Francisco, CA
Leadership
John Box
(CEO, Not Founder)A Meltwater veteran, they began as a Sales Manager in 2004. Climbed the ranks through roles as a Regional Managing Director, Global Sales Director, and EVP of Meltwater Social before becoming CEO in 2020.
Jørn Lyseggen
(Founder, Executive Chairman)Founded Meltwater in 2001, and led the company through growth and numerous acquisitions of other businesses before promoting John Box to CEO.
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