Enterprise Customer Success Manager, Omada Health
$147-183k
OTE
Salary dependent on location + Annual cash bonus + Equity grants
A digital-first chronic care provider
Open for applications
A digital-first chronic care provider
501-1000 employees
Open for applications
$147-183k
OTE
Salary dependent on location + Annual cash bonus + Equity grants
501-1000 employees
Company mission
To inspire lasting health changes that change lives.
Role
Who you are
- The ideal candidate will also help develop best practices and be open to other responsibilities and projects
- Bachelor’s degree and 6+ years of relevant professional experience
- Proven experience owning post‑sales implementation in collaboration with technical teams
- Background working with organizations ranging from startups to Fortune 50 enterprises
- Experience in field sales or account management focused on upsell, cross‑sell, and renewals
- Demonstrated success managing complex projects and using data to tell stories and drive decisions
- High proficiency with Salesforce, Excel, PowerPoint, and Google Suite
- Bonus: Experience with large enterprises and understanding of chronic disease prevention, US healthcare, digital health, and startup environments
- Proven strategic account leader with proactive, solution‑oriented salesmanship and consultative approach
- Strong relationship builder with high emotional intelligence, executive presence, and excellent communication and presentation skills
- Ability to understand complex commercial relationships and advocate for the collective voice of the customer internally
- In‑depth knowledge of healthcare analytics and data, with strong ability to tell a story with data
- Highly organized, strong judgment and prioritization, and comfort leading cross‑functional workstreams
- Collaborative team player who contributes to CX thought leadership and process improvement
What the job involves
- We are growing fast, and we’re looking for a Customer Success Manager to help us onboard, implement, and manage our Enterprise customers
- The Customer Success Manager will own the relationships between Omada and a book of our Enterprise customers
- This includes project managing implementation, owning the relationship with these customers, managing renewals and driving upsells
- The CSM has visibility into the entire company, and works alongside our Sales, Data, Marketing, IT, Operations, Clinical, and Product teams to serve our client partners
- We’re a very collaborative and hands-on team!
- Enterprise Customer Success Manager owning a portfolio of Omada’s largest, most complex customers from implementation through renewal and expansion
- Builds long‑term, trust‑based partnerships that mitigate churn risk and uncover scalable growth opportunities across owned accounts
- Serves as primary point of contact for operational, director, and executive stakeholders at enterprise clients
- Collaborates closely with Sales, Data, Marketing, IT, Operations, Clinical, and Product to deliver measurable outcomes and high satisfaction
- Positions Omada as an evidence‑based, innovative thought leader with customers
- Own implementation and onboarding, including project‑managing technical integrations with internal and client teams
- Build and nurture strong, strategic, long‑term relationships across all levels of client organizations
- Develop and execute strategic account and BoB plans, including growth and expansion strategies
- Use data, analytics, and industry insights to communicate value, deliver QBRs, and influence client decisions
- Identify and execute on upsell, cross‑sell, and multi‑product expansion opportunities while proactively managing retention and churn risk
- Lead cross‑functional collaboration and CX process‑improvement efforts to solve complex customer challenges
- Cultivate partnership opportunities (speaking engagements, testimonials, pilots, claims/ROI analyses) and travel to client sites ~1x per quarter
Our take
Health tracking apps help people to analyse their health data and provide passive notifications and reminders based on their activities. However, these notifications are easy to ignore and do not have any form of medical authority.
Omada Health offers various virtual health programs that cover areas such as diabetes, weight management and hypertension. As opposed to receiving notifications based on their health, Omada shares real-time health data with both patients and healthcare professionals to increase commitment levels to health tracking apps.
The startup claims that this human-interaction from healthcare professionals within a health tracking framework increases the likelihood of a positive outcome by 250%. Omada currently uses more than a billion data points recorded from 550,000 patients, aiming to use this data to broaden strategies within medical communities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Feb 2022
$192m
SERIES E
May 2020
$57m
LATE VC
Total funding: $448.8m
Company benefits
- Remote first
- Flexible vacation
- Wellness days
- Parental leave
- Omada program
- Resources to thrive
- Meeting-free days
Company HQ
Financial District, San Francisco, CA
Leadership
Adrian James
(Co-Founder & Member of the Board of Directors)Studied Mechanical Engineering at Stanford. Was a Mechanical Engineer with Risse Racing, Edge Innovations, and Plantas Eolicas. Worked at IDEO for over 9 years, leaving as Domain Lead. Is a Board Member of Moving Analytics.
Sean Duffy
(Co-Founder & CEO)Studied Neuroscience at Columbia, and MBA in Healthcare from Harvard. Was a Nurse Assistant at Straub Hospital. Worked at Google for 2 years in People Analytics. Was a Health & Wellness Domain Specialist at IDEO. Editor of Medgadget for 4 years. Current Founder of Excel Everest.
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