Partner Success Manager, Zipline
$90-120k
3-5 days a week in office
Transforming the way goods move
Be an early applicant
Transforming the way goods move
1001+ employees
Be an early applicant
$90-120k
3-5 days a week in office
1001+ employees
Company mission
To build the world's first logistics system that serves all people equally.
Role
Who you are
- 3+ years of experience in partner success, customer success or field operations - ideally in a delivery marketplace, retail, restaurant or ecommerce environment
- Demonstrated experience working collaboratively in cross-functional teams
- Demonstrated experience of pragmatic problem solving and driving initiatives
- Ability to build trust quickly because you are authentic, direct, and have strong empathy for customers
- Organization and analysis - you use data to make decisions
- Confident presenting complex solutions in a way that inspires your audience
- Familiarity with the business models and value drivers for delivery marketplaces (e.g. Uber Eats, DoorDash), retailers and restaurants
- A focus on continuous learning - it’s how we made it this far!
- If you like the sound of this position but are not sure if you are the perfect fit, please apply!
What the job involves
- As a Partner Success Manager, you will help us activate new partners in Austin and work with our broader team to help our restaurant and retail partners build their business on our platform
- In this role you will directly own the relationship with our Austin restaurants and retail partners
- You will be responsible for launching new restaurant and retail sites with our drone delivery service, building trusted relationships with the local restaurant and store managers at these sites, and identifying opportunities to grow the business
- You are our important ‘eyes and ears’ on the ground - providing insights on pain points and identifying new product features and capabilities
- To do this role well you will need to be curious, pragmatic and customer obsessed
- You should be a structured thinker and action oriented – able to coordinate across multiple teams to develop a plan and drive execution
- Finally, you should be a self-starter who is comfortable with ambiguity and adapting to a changing environment
- Collaborate with Zipline’s partners to understand their operations, identify their business objectives, and develop a strong day to day operating partnership
- Work cross-functionally to launch and expand Zipline’s service to partners, identify & solve challenges, and drive continuous improvement
- Establish regular communication with the local management at our restaurants and retail partners sites - building a trusted relationship and deep rapport
- Gather customer insights, analyze data, and report relevant findings to both identify growth opportunities as well as guide our product roadmap
- Proactively engage with customer stakeholders to build long-lasting trust
- Advocate for customer needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority
Our take
Zipline is reinventing how the world moves goods - one flight at a time. What started as a bold idea to deliver life-saving medical supplies by drones has grown into the world's first logistics network designed to serve everyone, everywhere. From rushing blood and vaccines to remote clinics, to dropping off everyday essential for Walmart customers, Ziplines's autonomous drones are proving that fast, reliable delivery doesn't have to be limited by roads or geography.
Zipline has an edge over potential future competitors as the company has thousands of hours and over 35 million miles of flight to prove the system is safe and effective. It’s also one of the first companies to receive a full commercial operating certificate, putting Zipline in a strong position to continuously branch out to other markets.
The unicorn company operates globally and has signed its first government contract with Rwanda to provide up to 2 million drone deliveries by 2029. Beyond government partnerships, Zipline has its sight set on everyday consumers, preparing to launch commercial deliveries straight to individuals houses. With its Walmart collaboration expanding and even Chipotle orders taking to the skies in Texas, Zipline isn't just redefining delivery - it's aiming to reach every corner of commerce, with a future that looks as bright as its ambitions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
34% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jan 2026
$600m
LATE VC
Nov 2025
$150m
GRANT
Total funding: $1.6bn
Company HQ
South San Francisco, CA
Leadership
Keller Rinaudo Cliffton
(Co-Founder & CEO)Having studied Economics and Biotechnology at Harvard, they worked for almost 11 months as a self-employed rock climber. They combined their academic and practical experience to co-found Zipline in July 2011.
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