Site Reliability Engineer, Lloyds
£70.9-78.8k
+ An annual performance-related bonus + Share schemes including free shares
More information about location
2+ days a week in office
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£70.9-78.8k
+ An annual performance-related bonus + Share schemes including free shares
More information about location
2+ days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Proven experience as a Lead SRE, with a track record of managing distributed teams
- Hands-on experience with ServiceNow, including risk and change, incident and problem modules
- Strong understanding of GCP cloud engineering, including orchestration and infrastructure automation
- Familiarity with Python and scripting for automation and monitoring
- Ability to assess and mitigate implementation risks across interdependent product portfolios
- Strong communication and stakeholder engagement skills
Desirable
- Experience with Infrastructure as Code (e.g., Terraform, Ansible)
- Knowledge of DevOps tooling (e.g., Jenkins, GitHub Actions, Harness)
- Ability to incorporate best practices from other lead SREs and technical communities
What the job involves
- You will be joining the Consumer Servicing & Engagement (CS&E) Platform — a team dedicated to delivering a unified digital servicing experience for personal customers across their preferred devices
- Our mission is to enhance the digital customer journey by driving engagement and enabling seamless self-service
- Taking ownership of one or more areas within our cloud infrastructure is a key responsibility for Senior Site Reliability Engineers (SRE)
- You’ll lead and mentor other SREs in your domain, with a strong focus on observability and operational excellence
- Your key responsibility will be to identify and prioritize service improvements that have the greatest impact on our Service Level Objectives (SLOs)
- Manages the development and/or operation of significant aspects of the data management system with guidance from senior colleagues
- Act as the lead for the SRE practice within the Engagement Lab, setting direction and standards
- Line manages a team of SREs across India and the UK, supporting their development and performance
- Own and continually monitor Engagement Lab dashboards covering incidents, problems, and changes
- Lead ServiceNow governance activities, ensuring data is accurate, compliant, and regularly updated
- Own and monitor applications in SNOW, including dependencies, CIs, and CMDB records
- Provide evidence for controls, oversee NexusIQ scans, monthly infrastructure scans, and other source code controls
- Ensure SNOW records and change requests are compliant with internal governance and regulatory expectations
- Work collaboratively with internal and external stakeholders, including the Platform SRE team, to align on tooling, processes, and risk mitigation
Application process
- End Date: October 28, 2025
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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