Head of Point Of Sale Product Design, SpotOn
$220-265k
+ Restricted Stock Units
Point-of-sale software and payment processing
Job no longer available
Point-of-sale software and payment processing
1001+ employees
Job no longer available
$220-265k
+ Restricted Stock Units
1001+ employees
Company mission
To empower small businesses to succeed and grow, by giving them access to cutting-edge payment and software solutions.
Role
Who you are
- 10+ years of product user experience design with an accompanying UX-focused portfolio of work samples for web and mobile applications
- 5+ years of managing UX teams – local and remote
- Bachelor’s Degree Required, in Human Computer Interaction, Information Design, Graphic Design, or a related design or behavioral science discipline, or equivalent experience
- Excellent written and verbal communication skills in English – bonus for additional language skills
- Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization
- Experience leading and delivering on full lifecycle design projects from design strategy through execution
- Experience with design thinking frameworks, as well as translating UX research insights into inventive design solutions that address user needs/pains
- Experience with mobile-first product design and designing UX for consumer-facing and business-to-business Web and mobile applications
- Expertise in multiple areas of UX including interaction design, information architecture, user research, visual design, design systems and accessibility
- Experience balancing product, development, and user-centered goals to help shape overall product strategy
- Effective in working across organizational boundaries to collaborate proactively with partners across Brand, Marketing, Product Management, Engineering and neighboring UX teams
What the job involves
- In this role, you will lead, not only the execution side of product design, but also as a key advocate for the customer experience when contributing to the business strategy and the future of the products we build
- You’ll collaborate regularly with senior leaders in Product Management, Engineering, Data Science, Brand and Marketing teams to create compelling, world-class experiences for SpotOn Restaurants products
- We’re looking for uniquely talented leaders who share our enthusiasm and passion for helping restaurants from small businesses to mid-market conglomerates thrive and grow in the ever-challenging marketplace
- Build a rich, engaging vision for SpotOn’s Restaurants experience, enabled through our suite of POS and business management offerings
- Drive user-centered design practices and foster creativity and holistic design thinking within SpotOn Product Design, supporting a diverse suite of Web and mobile applications, as well as hardware devices
- Build strong relationships and operating rhythms with cross-functional partners at the senior executive level, and align with product leadership across the organization to help inform future roadmaps and transform UX vision into reality
- Build and cultivate positive relationships across disciplines, including user research, content, design, product management, engineering, marketing, sales, customer support, and with partner UX teams across SpotOn
- Efficiently lead the generation of user experiences that are customer-centric, cohesive, inclusive, and well-informed
- Be responsible for and effectively advocate for SpotOn users within a fast-paced environment with multiple stakeholders
- Establish a clear process for your teams to estimate, plan and track UX projects and deliverables from inception to completion through iterative stages, optimizing for user experience quality and timely delivery of design specifications and assets
- Help to optimize our Design practices and ensure our UX teams are producing meaningful, comprehensive design documentation for information architecture, navigation, task flows, UI patterns and components for mobile, Web and touchscreen point-of-sale systems
- Manage and mentor UX managers and designers to distill complex product goals into simple and intuitive user experiences
- Leverage your strong foundational knowledge of HCI, interaction design and visual design principles to raise the bar and actively coach your design teams, while contributing to and upholding the SpotOn design system and brand guidelines
- Provide leadership and guidance in the planning and conducting of user research activities to gather customer insights and leverage data analytics to inform your teams’ design decisions
- Plan and lead UX workshops and training activities to grow our UX practice
- Drive group design reviews to ensure all designers receive and provide feedback that yields high quality designs and great customer experience outcomes
- Identify UX staffing needs and grow the Product Design teams for the Restaurant POS and Guests product areas
- Work across US and European time zones as needed to collaborate and meet timelines
Our take
SpotOn is an end-to-end software and payment platform that provides businesses with a range of payment options, from simple mobile payments to fully integrated restaurant management systems, fueling growth and supporting business evolution, with its innovative, future-proof tools.
The company’s ecosystem of intuitive software, point-of-sale, and payment solutions serves businesses of all sizes from a range of industries, from local family restaurants to Major League Baseball Stadiums. From its flagship SpotOn Restaurant to its latest SpotOn Retail, the company provides tools that manage scheduling, analytics, custom website development, compliance, and omnichannel capabilities.
As a triple unicorn company, SpotOn has seen substantial growth since being founded in 2017, completing numerous funding rounds and consistently delivering new product capabilities and expanded offerings. SpotOn continues to focus on partnerships and technology development as it expands its market reach within the retail, food, and hospitality sectors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$300m
SERIES F
Sep 2021
$300m
SERIES E
Total funding: $915m
Company benefits
- Medical, Dental and Vision Insurance
- 401k with company match
- Stock Options
- Paid vacation, 11 company holidays, sick time, and volunteer time off
- Headspace membership for guided meditation and stress relieving tools through the Sequoia App
- Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities
- Desk, Chair and Monitor needed for your home office? We got you
- Monthly cell phone and internet stipend
- Unlimited access to virtual audio and visual workouts through the Sequoia App
- Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics
- Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice
Company HQ
Financial District, San Francisco, CA
Leadership
Doron Friedman
(Co-Founder, Managing Director & CHief Innovation Officer)Having studied at the Wharton School, spent almost 11 years at Arroweye Solutions, rising to the position of CEO. Co-founded SpotOn in 2011, and was initially the company's co-CEO. Since 2017 has been Managing Director.
Matthew Hyman
(Managing Partner)Founded CardPayment Solutions in 2000, spending 5 years managing the company before starting CentralPayment Corp. After that co-founded SpotOn with Doron, working since 2017 as Managing Partner.
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