Customer Success Manager, Benchling
$110-160k
+ Equity
More information about location
Cloud-based platform for biotech R&D
Posted today
Cloud-based platform for biotech R&D
501-1000 employees
Posted today
$110-160k
+ Equity
More information about location
501-1000 employees
Company mission
To unlock the power of biotechnology and empower their global customers to get to milestones & market faster.
Role
Who you are
- BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field, OR 2+ years work experience with Life Sciences or Healthcare companies, ideally in a lab or research setting
- 4+ years of Customer Success, Professional Services, or Consulting experience in a SaaS software environment with the ability to forge relationships with users, decision makers, and influential stakeholders
- Strong analytical skills with experience leveraging data insights to drive decision-making, diagnose customer deployment health, and develop targeted adoption strategies
- Strong project management skills and the ability to influence without authority, hands on implementation experience preferred
- Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences
- Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment
Desirable
- Experience working with or supporting the Benchling platform
- Understanding of Life Sciences R&D, process development, or manufacturing processes, and scientific concepts
- Demonstrated ability to immediately interface and build trust with practitioners, as well as Director & VP-level Business and IT leaders, in Biotech and Pharma companies
- GxP experience or familiarity with validation activities at a life sciences or biotech company and/or vertical SaaS software company
What the job involves
- Dive deep into customer usage data to uncover patterns, opportunities, and risks
- Create and execute product telemetry programs that keep customers one step ahead, boosting adoption, value realization, and achieving business objectives
- Become the go-to advisor on the Benchling platform—know its features, value drivers, and best practices
- Get to know our customers’ science, industry trends, and big goals
- Use this expertise to guide customers toward key outcomes and maximize their success
- Collaborate with Sales, Product, and Professional Services to craft winning customer strategies, tackle challenges, and champion customer success
- Drive projects like customer journey mapping and voice-of-customer feedback to make every interaction unforgettable
- Design, test, and launch adoption campaigns that boost customer adoption, value, and retention
- Drive deployment health checks, adoption plans, exciting new feature campaigns, digital maturity program, and more
- Over time, carve out your niche in specific Benchling product modules, research verticals (e.g., biologics, process development, etc.), or industry areas
- Deliver insights that help customers achieve their biggest wins
Our take
As the pioneer of the R&D Cloud, Benchling offers a cloud-based informatics platform tailored for biotechnology. Its platform enables scientists across the globe to make breakthrough discoveries and bring next-gen biotechnology to market.
There’s a sincerity and consciousness to Benchling’s approach that stands out. This has led to the company being adopted by over 200,000 scientists from 1,000+ companies and 7,500 academic and research institutions globally (including 23andMe, Moderna, and the U.S. Department of Defense).
The rapidly advancing Biotechnology industry was at the forefront of the so-called “fourth industrial revolution”, with the industry driving $2 to $4 trillion per year of economic impact over the next 20 years.
Benchling has put itself in a position of immense value within the industry with its expanding offerings. Off the back of over $400 million in total funding, the company is seeing accelerated growth
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2021
$100m
SERIES F
Apr 2021
$200m
SERIES E
Total funding: $411.9m
Company benefits
- 4 months paid parental leave
- 401k plan
- Pre-tax commuter benefits
- Flexible paid time off
- Work from home opportunities
- 100% premiums covered for health, dental, & vision
- Fertility healthcare and family-forming benefits
Company values
- Constant Curiosity - Like the scientists we serve, we approach life with a sense of constant curiosity
- Scientist First - We’re relentlessly focused on taking a scientist-first approach
- Impact Driven - We commit our time, energy, and resources to efforts that will drive maximum impact
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Sajith Wickramasekara
(CEO)Sajith studied at MIT before spending 2 years as a Research Assistant at Duke University Medical Centre and Liquidia Technologies. They used this biotechnology understanding to found Benchling in June 2012, serving as CEO since.
Ashu Singhal
(President)They previously co-founded Hotspots.io which was later acquired by Twitter in 2012. After this, became Staff Software Engineer at Twitter for 2 years, leaving to co-found Benchling.
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