Senior Customer Success Manager, Altura
+ Stock Appreciation Rights
Bid management software for suppliers
Be an early applicant
Bid management software for suppliers
21-100 employees
Be an early applicant
+ Stock Appreciation Rights
21-100 employees
Company mission
To make bid management more efficient.
Role
Who you are
- We seek a highly motivated and skilled Senior Customer Success Manager to join our growing team
- If you are a results-oriented professional with excellent communication and relationship-building skills, this is an exciting opportunity to contribute to the success of both our clients and Altura
- Join us in creating impactful and lasting partnerships in the bid management sector
- Bachelor's degree in Business, Marketing, or a related field
- Minimum of 3 years of experience in Customer Success or relevant commercial roles (e.g., Account Executive)
- Proven track record of managing enterprise-level accounts and driving customer success
- Excellent communication, interpersonal, and presentation skills in Dutch and English
- Ability to collaborate effectively with cross-functional teams
- Results-driven with a focus on exceeding customer expectations
- Security is very important to us at Altura. The ideal candidate will have at least a basic knowledge of ISO 27001 and be willing to fully adhere to our information security management system guidelines regarding risk management, cyber-resilience, and operational excellence
What the job involves
- In this role, you will be instrumental in ensuring the success, satisfaction, and growth of our largest (enterprise) clients
- Your primary responsibility will be to cultivate strong relationships with these clients, understand their unique needs, and identify opportunities to drive value, growth, and expansion
- Collaborating cross-functionally, you will deliver exceptional service and solutions that align with our client’s strategic goals and business outcomes
- Client Engagement: Build and maintain strong relationships with enterprise clients, serving as the main point of contact for all post-sales activities
- Needs Analysis: Conduct thorough needs assessments to understand client's business objectives and tailor our solutions to meet their specific requirements
- Account Growth: Identify opportunities for account expansion and work collaboratively with sales and product teams to drive revenue growth within existing accounts
- Customer Advocacy: Foster customer advocacy by ensuring clients receive maximum value from our products and services, increasing customer satisfaction and retention
- Issue Resolution: Address and resolve customer concerns promptly, working closely with internal teams to ensure a seamless customer experience
- Product Knowledge: Develop a deep understanding of our products and services, staying informed about updates and enhancements to effectively communicate their value to clients
- Feedback Loop: Act as a conduit for client feedback, providing insights to the product development team for continuous improvement
Application process
- First introductory meeting: Our Talent Acquisition Lead will contact you to schedule an initial meeting if your experience aligns with the position. Feel free to ask any questions you already have
- Second interview: You will discuss the position and your experience with the Hiring manager
- Third interview: You will perform an on-site assessment with the Hiring Manager and other team member/s
- Fourth Interview: You will meet with Altura’s CEO for a final interview
- Offer: We are both enthusiastic and offer you a contract
- The contract is signed and you start your adventure at Altura!
Our take
Nowadays, procurement processes require increasingly complex documentation, and the bidding process can be very repetitive. This wastes the time of teams that must re-enter the same information for every new proposal - which is what Altura hopes to address.
Altura enables teams to scrape data analysis and insights from pre-existing bids and proposals and use this information in the management of future bids. Ultimately, this means that teams can focus on strategy and highlighting value as opposed to the manual tasks of preparing a bid, as well as inform from past failure and success.
Process automation for companies isn’t exactly a new idea, but Altura’s focus on procurement processes gives them an attractive market niche. It’s early days for the company, but it already has European clients across a variety of industries and is using its early-stage funding to fine-tune its product and bring on new hires.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Mar 2024
$3.2m
SEED
Mar 2022
$0.6m
ANGEL
Total funding: $3.8m
Company benefits
- Virtual Stock Units (VSU) 💸
- 26 vacation days 🏖️
- Hybrid way of working 🏡💻
- Flexibility - want to have the Friday afternoon off and work on Sunday? As long as results are met 🔄
- Fun - tear at the go-kart track or bowl your colleagues out during the monthly company outing and join the biweekly company lunch 🏎️🍽
- Work together in a close-knit young and international team 👫
- Budget to develop and spent it on courses you want 💡
- NS Business Card 🚆
- Macbook 💻
- Office in Amsterdam and next to Utrecht Central 🏢
Company HQ
De Weteringschans, Amsterdam, Netherlands
Articles
Leadership
Matthijs Huiskamp
(CEO)Previously co-founded Brainstorm Group, as well as founding Luvix and MakelaarSucces.
Jordi van der Hek
(Partner)Previously co-founded Re: Software and BrainstormGroup. Was also Technical Director of Digitaal Informatieplatform Podiumkunsten, and was a Software Engineer at Startup Studio Nescio.
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