IT Operations Director, Wave
$136.7k
Plus equity
More information about location
Financial services for underbanked communities
Open for applications
Financial services for underbanked communities
1001+ employees
Open for applications
$136.7k
Plus equity
More information about location
1001+ employees
Company mission
To make Africa the first cashless continent.
Role
Who you are
- 10 years extensive experience in information technology or a related field
- Minimum of 5 years experience in leadership
- Experience in budgeting, forecasting, and resource allocation
- Bachelor's or Masters degree in a relevant field
- Experience managing OS environments and tools such as Jamf, Jira, Monday, and Google Workspace, Chromebook, Mobile Device Fleet Management
- Experience working in a rapidly scaling startup or rapid growth environment
- Fluency in English (Fluency in French is advantageous)
- You might be a good fit if you:
- Are willing to travel to Wave's office locations in Africa to support teams
- Care a lot about doing the right thing, both for users and for colleagues
- Are able to do gritty, hands on work, but also know when and how to effectively delegate
- Can communicate clearly with colleagues who work, speak and think differently
- Can easily default to over-communication and overreaching when it comes to coordination
- Are intellectually curious and creative in the way you go about tackling problems
What the job involves
- We’re looking for an IT Operations Director who is a strong communicator and excited about getting things done
- Wave has operations in seven countries in Africa, is expanding into several more, and also has a remote employee population spanning dozens of countries
- Our IT Operations team is the first point of contact for employees in issues relating to hardware, software, access management, and various troubleshooting channels
- As the IT Director you will establish data- and metric-driven dashboards to drive process improvements, adjust the team’s composition to reflect its growing scope and the company’s increasing headcount, and ensure there are clearly defined processes for cross-team procedures such as hardware lifecycle management and SaaS management
- Define the IT and Telephony team’s strategy and objectives
- Manage existing IT and Telephony operation teams and their scope of work, including infrastructure management, project execution, quality control, change management, network support, onboarding/off-boarding and access management
- Ensure IT policies and processes are developed from first principles, and integrate seamlessly with our local and remote people operations
- Define and improve metrics on IT’s areas of responsibility, including but not limited to IT and telephony network and services, technical onboarding of employees, hardware management, IT and Infosec training
- Partner with Engineering to rollout processes and policies related to Information Security management
- Partner closely with Engineering, Product, Compliance, Procurement, People Operations to determine their technology needs and create and implement team initiatives based on these assessments
- Make innovative and effective system and technology investment decisions
- Identify the need for upgrades, configurations or new systems and reporting to Leadership
- Assist in building relationships with vendors and creating cost-efficient contracts
- This role involves participating in an on-call rotation
Application process
- Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role
- We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals
Our take
Because of things like high fees and a lack of local branches, about half of the adults in Africa still do not have a bank account. Although this is an improvement on past estimates, the continent is still significantly underbanked - which is what Wave helps to combat.
Wave addresses this banking gap with technology, offering a straightforward and cost-effective tool accessible via mobile. The impact has been substantial. A 2021 GSMA report suggested over 500 million mobile money accounts were registered in Africa, facilitating transactions valued at nearly $500 billion.
Wave has already established its presence in Senegal, Côte d'Ivoire, Uganda, Burkina Faso, Gambia and Mali, using steady investment to expand its footprint. It also continues to enhance product development and engineering efforts, as well as shore up business operations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2022
$10m
LATE VC
Sep 2021
$200m
SERIES A
Total funding: $210m
Company benefits
- Subsidised health insurance for you and your dependents (vary from country to country)
- 6 months fully paid parental leave and subsidized fertility assistance
- Flexible vacation, with most folks taking between 30-40 days per year
- $10,000 annual charitable donation matching
- Retirement contributions (vary from country to country)
- Yearly travel to one of our African operating countries
Company values
- We’re egolessly mission driven
- We focus ruthlessly on the most important thing
- We’re embarrassingly honest to stay aligned and move quickly
- We don’t wait – we live our fullest lives now
- We maximize our rate of learning
Company HQ
Mermoz Sacre-coeur, Dakar, Dakar Region
Articles
Leadership
Drew Durbin
(Co-Founder & CEO)Previously co-founder and CEO at Sendwave (International Remittance).
Lincoln Quirk
(Co-Founder)Previously co-founder and CTO at Newsbrane, Engineer at Demiurge Studios and co-founder of Sendwave (International Remittance).
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