IT Operations Director, Wave

• 10 years extensive experience in information technology or a related field
• 8+ years’ experience managing teams in information technology or adjacent departments:
• Demonstrated experience managing teams during re-orgs
• Demonstrated experience managing a globally distributed team with operations in emerging markets with language and cultural differences
• Experience managing Mac OS environments and tools such as Jamf, Jira, Monday, and Google Workspace, Chromebook, Mobile Device Fleet Management, Slack, Zoom, Confluence
• Demonstrated experience decreasing operational budget spend through vendor management, tooling integrations, and/or workflow automations
• Demonstrated experience managing IT services for at least 2,000 hybrid (remote and office-based) employee populations, or companies with at least 4,000 assets
• Experience working in a startup or rapid growth environment
• Willing to travel internationally at least 20% the first year, and at least 3 times per year after that, but more is preferred
• Fluent in English

Desirable

• We’re looking for an IT Operations Director who is a strong communicator and excited about getting things done
• Wave has operations in seven countries in Africa, is expanding into several more, and also has a remote employee population spanning dozens of countries
• Our IT Operations team is the first point of contact for employees in issues relating to hardware, software, access management, and various troubleshooting channels
• As the IT Director you will establish data- and metric-driven dashboards to drive process improvements, adjust the team’s composition to reflect its growing scope and the company’s increasing headcount, and ensure there are clearly defined processes for cross-team procedures such as hardware lifecycle management and SaaS management
• Define the IT and Telephony team’s strategy and objectives
• Manage existing IT and Telephony operation teams and their scope of work, including infrastructure management, project execution, quality control, change management, network support, onboarding/off-boarding and access management
• Ensure IT policies and processes are developed from first principles, and integrate seamlessly with our local and remote people operations
• Define and improve metrics on IT’s areas of responsibility, including but not limited to IT and telephony network and services, technical onboarding of employees, hardware management, IT and Infosec training
• Partner with Engineering to rollout processes and policies related to Information Security management
• Partner closely with Engineering, Product, Compliance, Procurement, People Operations to determine their technology needs and create and implement team initiatives based on these assessments
• Make innovative and effective system and technology investment decisions
• Identify the need for upgrades, configurations or new systems and reporting to Leadership
• Assist in building relationships with vendors and creating cost-efficient contracts
• This role involves participating in an on-call rotation

• Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role
• We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals