Customer Support Specialist , V7
£40-55k
Offers equity
More information about location
AI agents getting real work done
Job no longer available
AI agents getting real work done
21-100 employees
Job no longer available
£40-55k
Offers equity
More information about location
21-100 employees
Company mission
We’re building AI agents that help humans do their best work, at incredible scale and speed. Our mission is to turn human knowledge into trustworthy AI, making complex tasks faster, smarter, and more accurate.
Role
Who you are
- Experience working in customer-facing support role in a B2B SaaS environment
- Logical, problem-solving thinking, ability to work unassisted, without a script
- Fluency in English with excellent soft-skills
- Experience in a high/hyper-growth environment preferred, with a proactive attitude
- Thrived as a another fast-paced SaaS startup or scale-up during a high-growth phase
- Flexibility - this role may require some shifts outside of typical working hours
- Preferred to have: Experience with Python and cloud integrations
- Preferred to have: You have demonstrable experience at the frontier of AI, including the applications of Large Language Models and GenAI
What the job involves
- As a Customer Support Specialist, you will be responsible for managing V7's customer communication through email, chat and the occasional calls, responding to support queries from customers and leads
- Expect to have < 20 and high impact customer conversations a day
- You will coordinate with multiple internal teams: with Product and Engineering for bug resolution and product feedback, and with Sales, Customer Success, and Account Management to ensure that every V7 customer is set up for success
- Nothing is more important to a young company like ours than the excellence of our employees - in their performance, psychological wellbeing, and culture
- We work hard to create a collaborative, high-trust environment for outstanding people to do outstanding work together, and we actively encourage vision and ownership in your role.
- Responding to V7’s customers over email, chat, and calls
- Troubleshooting and investigating customer-reported bugs
- Reporting bugs to our Engineering Team and providing customer updates
- Collecting and sharing user feedback with our Product Team
- Collaborating with other customer-facing functions like Customer Success and Sales to create an industry-leading customer experience
- Contributing to V7’s ~95% CSAT and G2 top-rated support experience
Application process
- 1st Hiring Manager screen, 2nd Written exercise, 3rd Interview with Head of Product and 4th stage panel interview and task (2 hours)
Our take
AI is currently utilised across multiple industries, requiring companies to continuously collect, organise, and label image data so that AI models can adapt to new scenarios. However, the responses they get from AI can easily fall into the simple back-and-forth of chatbots. V7 is changing this through developing AI agents that simulate how humans reason through problems, reducing errors, increasing reliability, and linking the outcome back to its original data source. All of this amounts to vision-based AI models that learn continuously and with minimal human supervision.
V7's Go platform can ingest documents, images and text and boil them down to AI-solvable steps. Alongside automating mundane tasks, the Go platform has a user interface that supports customised workflows - all with no code required. The company says that using only 100 human-annotated examples in its toolkit, it can label the rest of the training data autonomously. Although it found its first customers in medicine and health sciences, its product is being picked up by everyone from tech companies to asset managers and law firms.
With the launch of V7 Go, the company is taking a bold leap into business automation, making powerful AI easy for everyday users. Backed by big-name customers, strong accuracy results, and 2022's Series A investment round, V7 is very much ready to become a major player in the future of work.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
74% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2022
$33m
SERIES A
Jul 2021
$7m
SEED
Total funding: $50m
Company benefits
- Retreats: Meet the whole team in a warm, stunning location over 4 days of team-building, workshops, celebrating, and skill sharing. Majority of departments also do mini-retreats throughout the year
- Competitive stock options: Own a piece of V7 and multiply its value as you grow with us. We benchmark at the top 15% percentile of options grants and employ a UK EMI scheme
- Tech at its best: You’ll get the most recent mac hardware for your role and top of the line software for your function. As a premium SaaS product ourselves, we believe in selecting top of the line tools
- Development budget: You’ll be able to spend £800 a year on your personal learning and development, and you'll benefit from separate team budgets for conferences, events and more
- Everyday that you are in the office, you will receive a £15, or equivalent deliveroo/ uber eats voucher
- Health and wellbeing monthly budget
- HQ in London: Situated right next to Oxford Circus, our office is a cool place to be. We have fully stocked fridges and snacks, Thursday team lunches in the area and host frequent events such as investor Q&A, Guest AI expert speakers, Halloween social and customer interviews 🇬🇧
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Alberto Rizzoli
(Co-Founder & CEO)Previously CEO at Aipoly, the first smartphone engine for convolutional neural network. Management & Stats grad at Cass Business School & Singularity University. Never had a real job.
Simon Edwardsson
(Co-Founder)Studied Computer Engineering at Chalmers University of Technology. Previously Co-Founder at Aipoly and Lead R&D Engineer at Retail Solutions Inc.
People progressing
Anastasia joined as V7's first Operations hire back in November 2021, progressing quickly to Head of Business Operations and now leading a team of 6.
Balys joined our Architecture team back in 2022 as Senior Software Engineer and is now Staff Software Engineer at V7.
Jade joined us in our customer team before moving into a Product role where she now oversees the strategic roadmap for our AI products.
Diversity, Equity & Inclusion at V7
Joe Stephenson (Senior People Operations Manager)
- At V7, we're in the early stages of our journey to champion inclusivity and equality at every step— from the moment candidates consider joining us to every milestone of their journey as as an employee. Our Co Founders care deeply about fostering a environment (Hybrid + Remote) where V7ers feel valued, respected and a strong sense of belonging. In 2023, we implemented or enhanced initiatives including competitive parental leave, flexible working hours, charity fundraising and engaging educational events. We are proud of the work done so far as a Series A fast growing company, but know there is a lot to do.
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