Field Training Operations Manager, Dandy
$116.5-137k
Plus equity
Fully digital dental lab
Job no longer available
Fully digital dental lab
1001+ employees
Job no longer available
$116.5-137k
Plus equity
1001+ employees
Company mission
To become the best digital dental lab for every dentist.
Role
Who you are
- 5+ years of experience in operations, implementation, field/territory management, or strategy roles within a fast-paced, high-growth environment
- Direct experience hiring, building, and scaling a field team
- Proven people management skills with a track record of developing strong, engaged teams
- Strong project management and process-building experience, ideally in a field or customer-facing context
- Excellent communication skills, both internal and customer-facing
- Data-driven decision-maker with a strong record of managing a team with multiple projects to meet deliver timelines and activation targets
- Highly organized and detail-oriented, with the ability to manage logistics and competing priorities
- Willingness to travel regularly to support field training operations and team development (approx. 25–50% travel)
- A self-starter mindset with a “roll up your sleeves” attitude—no task is too big or too small
What the job involves
- Dandy is hiring a Field Training Operations Manager to lead, scale, and optimize our growing Field Training team
- This person will be responsible for building the systems, processes, and team needed to deliver high-quality in-person onboarding experiences to our customers
- The ideal candidate has deep experience scaling field operations, leading high-performing teams, and building infrastructure that supports field-based implementation/onboarding work at scale
- This role requires regular travel, strong cross-functional collaboration, and a passion for supporting customer success and driving measurable impact through field execution
- Lead and manage a growing team of Field Trainers and Sales Technicians—owning hiring, coaching, performance management, and team development
- Build and scale the field training motion, including developing playbooks, defining KPIs, and establishing operational processes to support rapid growth
- Optimize field operations: Oversee scheduling, resource allocation and travel planning for the team to ensure coverage and efficiency across regions"
- Drive cross-functional alignment with Product, Sales, and Customer Success to identify and solve onboarding bottlenecks, leveraging data and field insights to improve the customer experience
- Own performance measurement, using KPIs and customer outcomes to evaluate training effectiveness and continuously refine the approach
- Lead strategic projects across the customer lifecycle—from onboarding through post-training ramp—to improve retention, satisfaction, and speed to value
- Travel regularly to customer practices to observe field training firsthand and inform improvements to team operations and customer delivery
- Maintain internal systems, including documentation, SOPs, and training materials, to promote consistency and scale across a distributed team
Our take
Dentistry has long relied on outdated practices. Dandy was created to modernize and simplify dental operations by integrating technology into every aspect of the dental practice. Its goal is to streamline workflows, making dental practices more efficient and easier to manage.
While other startups have tried to bring technology to the dental field, Dandy distinguishes itself by understanding the industry's complexity and respecting the way dentists operate. Rather than overwhelming practitioners with a complete overhaul, Dandy introduces new features gradually, such as digitizing dental labs for procedures like crowns and implants.
Dandy aims to provide a complete "business-in-a-box" solution that allows dentists to focus on patient care while the platform handles administrative and operational tasks. While this vision has the potential to bring immense value to a field in need of innovation, the challenge lies in overcoming dentistry's resistance to change. Patience and persistence will be key as Dandy reshapes how dental professionals run their practices.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (1 round)
Apr 2019
$4.4m
SEED
Total funding: $4.4m
Company benefits
- Comprehensive health plans: Your health is our top priority. We offer a range of comprehensive medical, dental, and vision plans so you can choose what works best for you. Some plans include employer contributions to Health Savings Accounts (HSAs), and we offer options that cover 100% of employee-only premiums.
- Flexibility, built-in: At Dandy, we flex-first, which means trusting you to own your day and deliver, working where and how you want. We believe that by embracing flexibility, we empower everyone to balance work and life in the way that works best for them. Some roles need to be on-site due to the nature of the work.
- Investing in your wellbeing: Your wellbeing is more than just physical health—that’s why our benefits are designed to support you in all aspects of life. From mental health resources included in our healthcare plans to perks like pet insurance, a gym stipend, and access to discount platforms like Perkspot, we offer a range of programs to help you feel your best—inside and outside of work.
- Shared Success: We believe in shared success—when the business wins, our employees do too. Through performance-based bonuses and equity opportunities, our team shares in the impact we create together.
Company HQ
New York, NY
Leadership
Toni Oloko
(Co-Founder)Previously worked in Special Projects at goPuff. Before that founded PracticeGigs which they went on to sell.
Daniel Hanover
(Co-Founder)Previously worked as a Product Manager at Yelp and as a Software Engineer at Facebook. Studied Management and Technology at Wharton.
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