Senior High Touch Onboarding Manager, Apollo.io
AI sales platform
Open for applications
AI sales platform
201-500 employees
Open for applications
201-500 employees
Company mission
To build the future of go-to-market solutions.
Role
Who you are
- Experience: 2–4+ years in SaaS Onboarding, Implementation, or Sales Engineering, Solutions Architecture, Technical Project Management
- This is a high-ownership, customer-facing role suited to someone who thrives in fast-paced SaaS environments, enjoys solving complex customer challenges, and takes pride in delivering measurable outcomes
- Experience: 2–4+ years in SaaS OnboardingImplementation, or Sales Engineering, Solutions Architecture, Technical Project Management
- Hands-on experience with GTM tech stacks is required — including CRM platforms, sales engagement/sequencing tools, and email deliverability infrastructure (SPF/DKIM/DMARC, sending domains)
- Experience running structured onboarding programmes (multi-session journeys)
- Strong consultative communication skills with executive-level confidence
- Proven ability to manage multiple customers simultaneously without sacrificing quality
- Excellent organisational skills and follow-through
- Comfortable handling difficult customer conversations and expectation resets
- Native or fluent English
- Based in the UK and comfortable operating in a hybrid working environment (London preferred)
What the job involves
- Apollo.io is scaling rapidly across EMEA, and our sales-led SMB and Mid-Market customers require structured, high-touch onboarding to activate quickly and realise value from our platform
- We’re looking for a Senior High-Touch Onboarding Manager (Individual Contributor) to own the onboarding journey for a portfolio of UK customers acquired through Sales
- In this role, you will guide customers through structured onboarding programmes, align activation to their specific commercial objectives, and ensure meaningful, long-term adoption
- Lead 3–6 structured onboarding sessions per customer
- Manage a portfolio of 15–25 active onboarding accounts simultaneously
- Conduct 15–20 customer meetings per week
- Deliver structured, solution-oriented follow-ups with clear next steps and ownership
- Maintain onboarding momentum and accountability across multiple stakeholders
- Partner closely with Sales and Account Managers to ensure seamless handovers
- Your ability to manage concurrent onboarding journeys efficiently and professionally will directly impact customer satisfaction and retention
- Activation is not feature-led — it is outcome-led
- Analyse sales handover documentation to understand customer objectives
- Conduct pre-session research to understand each customer’s go-to-market motion
- Align onboarding sessions to their specific jobs-to-be-done
- Prioritise workflows that drive measurable commercial impact (prospecting, account expansion, recruiting, etc.)
- Realign expectations where necessary while preserving trust and forward momentum
- Success in this role is measured by meaningful adoption and value realisation — not feature walkthroughs
- Collaborate with Sales, Product, Engineering, GTM Engineering, and Support to remove blockers
- Handle escalations calmly and professionally
- Document progress, milestones, and activation outcomes clearly
- Continuously refine onboarding quality and delivery
- You’ll operate in a dynamic environment where priorities shift — maintaining structure, clarity, and professionalism is essential
- What Success Looks Like:
- Customers activate core workflows quickly and confidently
- CSAT consistently ≥ 90%
- Strong portfolio management with no dropped accounts or missed follow-ups
- Reduced onboarding friction through proactive cross-functional coordination
- Clear alignment between onboarding outcomes and customer commercial goals
Salary benchmarks
Our take
Today, businesses are struggling to make their go-to-market (GTM) strategies simple, connected, and intelligent. In most organizations, sales and marketing teams juggle a maze of disconnected tools just to reach the right customers and close deals. This results in a lot of manual work and missed opportunities. So Apollo.io is stepping in to fill the gap and redefine how modern revenue teams operate by unifying the entire GTM process under one AI-powered roof.
It's trusted by millions of users and over 550,000 companies, including fast-growing startups to established enterprises like Autodesk and Cyera. Apollo's strength lies in combining B2B data with advanced AI to automate everything from prospecting and outreach to deal management and data enrichment. And its new "Agentic End-to-End GTM Platform" takes this one step further by introducing AI agents that act as co-pilots, working alongside sales and marketing teams to research leads, personalize outreach, and streamline workflows.
Recently, the company surpassed $100M in annual recurring revenue, expanding its leadership team with veterans from Zendesk, Intercom, Box, and Miro, and even launched a major product overhaul centered on its new "Vibe GTM" approach. And with its Agentic platform now bringing AI into every stage of the customer journey, Apollo sure is positioning itself to define the next era of AI-powered sales.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
75% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2023
$100m
SERIES D
Mar 2022
$110m
SERIES C
Total funding: $251.4m
Company benefits
- Remote & in-person roles: Work from wherever you thrive, with all the tools and support you need to be successful.
- Flexible time off: We don't count vacation days. When you need a break, take it — no strings attached.
- Competitive pay: We offer strong salaries, performance bonuses, and equity opportunities for most roles.
- Global healthcare coverage: Medical, dental, and vision benefits are available in the US, Canada, India, and other supported countries.
- Office and learning stipend: Get support for your growth with stipends for books, courses, and home office setup.
- Mental health and coaching support: Access professional coaching and mental health resources for you and your dependents.
Company HQ
SoMa, San Francisco, CA
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