Process Analyst, Pointclickcare
CA$89.9-99.9k
+ bonus
Healthcare software for smarter care delivery
Be an early applicant
Healthcare software for smarter care delivery
1001+ employees
Be an early applicant
CA$89.9-99.9k
+ bonus
1001+ employees
Company mission
To help providers delivery exceptional care.
Role
Who you are
- Proven experience leading process analysis and improvement initiatives in a fast-paced, cross-functional environment
- Strong facilitation and communication skills, with a demonstrated ability to build relationships with senior and executive leadership
- Experience designing and documenting process maps, workflows, and business requirements
- Strong organizational, project management, and problem-solving skills
- Stay current on process improvement trends, methodologies, and best practices, and bring that thinking proactively into ongoing initiatives
- Experience leveraging AI to streamline business processes; MS CoPilot, Miro, Claude is a plus
- Experience with Salesforce, Gainsight, Service Cloud, and Kantata
- Experience in the SaaS industry, specifically in Business Process Management, Project Management, or Strategic Initiatives
What the job involves
- The Process Analyst at PointClickCare plays a pivotal role in driving operational excellence by partnering with Senior leaders across Sales, Success, Professional Services and Support to analyze, design, and implement process improvements across the organization
- This position is responsible for identifying gaps, recommending solutions, and coordinating cross-functional teams to deliver impactful business initiatives. By leveraging expertise in process analysis and project management, the Process Analyst ensures that new workflows and solutions enhance business performance and stakeholder satisfaction
- Ultimately, this role contributes to PointClickCare’s mission of building innovative healthcare technology that improves the quality of life for seniors and their caregivers
- Partner with senior leaders and cross-functional stakeholders to analyze existing systems and operational procedures, identifying opportunities to improve business performance through process redesign, AI, and automation
- Lead structured discovery conversations, including interviews, workshops, and stakeholder walkthroughs, to understand current-state processes and future-state goals
- Conduct gap and impact analyses to identify areas of risk and recommend solutions aligned with business needs and best practices
- Collect and document business requirements for process improvement initiatives, and create and maintain clear, structured process maps
- Coordinate cross-functional project teams to deliver on established business goals, facilitating and participating in User Acceptance Testing and stakeholder alignment throughout implementation
- Act as a trusted process subject matter expert, guiding strategic conversations and decision-making on high-visibility initiatives
- Serve as a valuable contributor to the broader continuous improvement methodology, helping shape how the team approaches continuous improvement work and raising the bar for the practice over time
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched aged care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 1997, PointClickCare is now one of the biggest names in care tech and its software is used by over 30,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company HQ
Fashion District, Toronto, ON
Leadership
Dave Wessinger
(Co-Founder & CEO)Dave co-founded PointClickCare in 1997.
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