Strategic Partner Manager, Zipline
Restaurants
$130-170k
We are open to relocation!
3-5 days a week in office
Transforming the way goods move
Job no longer available
Transforming the way goods move
1001+ employees
Job no longer available
$130-170k
We are open to relocation!
3-5 days a week in office
1001+ employees
Company mission
To build the world's first logistics system that serves all people equally.
Role
Who you are
- 5+ years of experience in partner success, customer success, product operations, consulting, program management, or operations - managing complex external relationships
- Demonstrated experience leading and driving cross-functional accountability
- Demonstrated experience owning the design, implementation, and optimization of initiatives and action plans
- Ability to build trust quickly because you are authentic, direct, and have strong empathy for customers
- Organization and analysis - you use data to make decisions
- Confident presenting complex solutions in a way that inspires your audience
- Familiarity with the value drivers for recurring revenue businesses
- A focus on continuous learning - it’s how we made it this far
What the job involves
- In this role you will own the relationship with Zipline’s key strategic restaurant partners
- You will be directly responsible for launching, managing, and growing the partnership as Zipline scales, serving as the face of Zipline to your partners
- You will develop a deep understanding of their business models and operations that will enable you to identify how Zipline can help them revolutionize their businesses
- You will then collaborate closely with our internal operations and product teams to ensure that Zipline delivers results that exceed their expectations
- Finally, you will provide key insights on what new product features and capabilities will deliver the biggest impact for our customers, influencing the overall product roadmap
- Our ideal candidate for this role is customer obsessed and deeply curious
- You should be a structured thinker and action oriented – able to coordinate across multiple teams to develop a plan and drive execution
- Finally, you should be a self-starter who is comfortable with ambiguity and adapting to a changing environment
- Collaborate with Zipline’s partners to identify their business objectives, understand their goals, and develop strategies that align with their needs
- Work cross-functionally to launch and expand Zipline’s service to partners, establish & track key success metrics, identify & solve challenges, and drive continuous improvement
- Establish regular communication with partners, lead quarterly business reviews, and maintain engagement through other touchpoints
- Gather customer insights, analyze data, and report relevant findings to both identify growth opportunities as well as guide our product roadmap
- Proactively engage with customer stakeholders to build long-lasting trust
- Advocate for customer needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority
Our take
Zipline is reinventing how the world moves goods - one flight at a time. What started as a bold idea to deliver life-saving medical supplies by drones has grown into the world's first logistics network designed to serve everyone, everywhere. From rushing blood and vaccines to remote clinics, to dropping off everyday essential for Walmart customers, Ziplines's autonomous drones are proving that fast, reliable delivery doesn't have to be limited by roads or geography.
Zipline has an edge over potential future competitors as the company has thousands of hours and over 35 million miles of flight to prove the system is safe and effective. It’s also one of the first companies to receive a full commercial operating certificate, putting Zipline in a strong position to continuously branch out to other markets.
The unicorn company operates globally and has signed its first government contract with Rwanda to provide up to 2 million drone deliveries by 2029. Beyond government partnerships, Zipline has its sight set on everyday consumers, preparing to launch commercial deliveries straight to individuals houses. With its Walmart collaboration expanding and even Chipotle orders taking to the skies in Texas, Zipline isn't just redefining delivery - it's aiming to reach every corner of commerce, with a future that looks as bright as its ambitions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
34% employee growth in 12 months
Company
Funding (last 2 of 12 rounds)
Mar 2026
$200m
SERIES H
Jan 2026
$600m
SERIES H
Total funding: $2.1bn
Company HQ
South San Francisco, CA
Leadership
Keller Rinaudo Cliffton
(Co-Founder & CEO)Having studied Economics and Biotechnology at Harvard, they worked for almost 11 months as a self-employed rock climber. They combined their academic and practical experience to co-found Zipline in July 2011.
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