Solution Architect, Klaviyo
Post Sales
$88-132k
3+ days a week in office
The only CRM built for B2C
Posted today
$88-132k
3+ days a week in office
1001+ employees
Company mission
Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- If you get energized by solving real-world customer problems, prototyping solutions, and communicating technical concepts - all within the context of actual customer engagements - this could be for you
- 2+ years of experience working in technical or solution consulting with proven expertise in delivering large, enterprise-level solutioning and working in projects with multiple stakeholders across diverse teams and departments
- An excellent communicator with polished written and verbal skills, with the ability to drive internal and external communication, ensuring clarity, consistency, and accountability throughout the project duration
- Demonstrated executive presence and the ability to articulate solution tradeoffs, persuading and gaining buy-in from diverse technical and non-technical stakeholders across all organizational levels. This includes effectively communicating the impact of recommendations and guiding their successful implementation
- A proactive and resourceful problem-solver who takes ownership and drives solutions forward autonomously
- Experience with web development languages (e.g. HTML, CSS, Javascript) and REST APIs
- Applied experience with a web app development framework (e.g. React, Node, Angular, Vue, etc.) and/or with a general-purpose programming language (e.g. Python, Ruby, PHP, etc.)
- Proven ability to learn new programming languages and technical concepts with minimal guidance
- Collaborates with a positive attitude, eagerness to learn, and thrives in a quickly changing environment
- Knowledge of eCommerce, omnichannel engagement, CDP and B2C CRM is a strong plus
What the job involves
- Klaviyo has a unique take on the Solution Architect role. While most companies hire SAs to give demos, fill out questionnaires, and explain complicated setups, that makes us yawn
- We built a product that anyone can use (just ask our more than 150,000 customers) and we have smart sales reps and customer success colleagues who are true product experts
- So what do we do? We work directly with a small percentage of prospective and existing customers, alongside our sales & customer success teams, as customer-facing engineers to accelerate complex deals and customer value, and technically enable strategic growth
- We use these engagements as an opportunity to learn, prototype, and ship meaningful improvements to the Klaviyo experience
- We look for interesting problems and aim for solutions that are extensible and reusable (e.g. see our publication Solutions @ Klaviyo)
- When a solution calls for it, we like writing code to solve problems. For example, we’ve built Chrome plugins, custom functions for importing data via API into Google Sheets, and demo environments that continuously receive data in real-time
- In short, we are a team of entrepreneurial builders that believes simple things should be simple and complex things should be possible
- What you’ll get in return is the opportunity to be part of an extremely high-performing, strategically-important team that works at the exciting intersection of engineering, sales, and customer success
- As our Solution Architect you will work specifically with our post-sales, customer-facing teams: Onboarding/Implementation, Customer Success, & Partner Success
- You’ll work, alongside a paired strategic counterpart, directly with a subset of existing customers and partners to help them design and develop solutions to enable specific business-need-driven use cases and projects
- Become a complete expert in the Klaviyo app, from understanding the data pipelines and code base of our integrations to understanding technical tradeoffs between various implementation approaches
- Serve as technical advisor for enterprise customers, translating business goals into technical solutions that align with customer objectives and industry best practices
- Provide strategic technical guidance to optimize customers’ current solutions and setup and partner with Customer Success Managers (CSMs) to foster strong customer relationships and drive product adoption and expansion
- Take full ownership of technical deliverables within project milestones and proactively collaborating with project team members to ensure on-time, high-quality outcomes that align with the overall implementation plan
- Approach use cases with a highly analytical mindset—solving for the customer first, then creating repeatable solutions or collaborating with R&D to drive long-term improvements to the Klaviyo product and customer experience
- Be the go-to internal technical resource, educating team members as well as customers/partners to provide a consistently positive Klaviyo experience
- Quantify & build business cases for R&D based on evidence from customer account usage, in order to help guide product roadmap planning for our enterprise customer base
- Act with urgency and precision to give users best in class support in troubleshooting issues as they arise
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
2 people
Meet Blake, Manager of New Hire Onboarding
Our mission
Base Camp provides a best in class onboarding program, fueled by 'just in time' learning throughout a new hires' first 100 days.Insights
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Participation in Klaviyo ESPP
- Personal lifestyle allowance
- Flexible holiday scheme
Company values
- Put customers first: We prioritize our customers > customers’ customers > team > ourselves. We empathize deeply with our customers by walking in their shoes and solving their greatest pain points. We start with what’s best for the customer, not what’s best for us, and work backwards, delivering experiences our customers will talk about.
- Win together: We’re one team, we get to know each other, we’re okay with conflict and willing to disagree and commit. We are honest, direct, transparent, and respectful. We seek and incorporate diverse perspectives and assume good intent.
- We’re 1% done: We’re just getting started – our greatest products, work, and achievements are in front of us. We have a beginner’s mindset – we see the opportunities to build and improve and have the ambition to go after them. We benchmark against the best, aim to beat them, and celebrate when we do.
- Know the score: We’re clear about what success is for each project and how it ladders to our overall success. Results are what matter. Working hard is required, but it’s not success. We use data and past performance to motivate our future strategy.
- Be meticulous in your craft: We seek to do work so good that people rave about it. We are rigorous, thorough and prepared. We are or expect to be the experts everyone in the world turns to.
- Move fast, no shortcuts: Speed matters. We set ambitious deadlines, we like short cycles and being first to market. We don’t skip critical steps or requirements to make a date. We’re comfortable living in the grey and making judgment calls to decide what’s required and what’s not.
- Drivers wanted: No passengers — we’re proactive and engaged, and if we see something wrong it’s our responsibility to fix it or raise the issue to its owner. Have a vision and make sure it’s compelling. No job is beneath us. If it needs to get done, we’re happy to pick it up. We use and spend resources like they’re our own.
- Stay hungry, stay humble: We are insatiably curious learners; our slopes are very high. If we don’t know something, we’re world- class at figuring it out. We take calculated risks and sometimes make mistakes — we’re not perfect. When we fail, we learn from it and improve going forward. Feedback is a gift, even if it hurts sometimes. We don’t tolerate brilliant jerks.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
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