Product Support Specialist, Pigment

• You have 2+ years of experience in one or more of the following: (i) as an application support specialist, (ii) in a technical support role in the SaaS world, (iii) and/or working in a Financial Planning & Analysis (FP&A) or Modeling role
• You have a “can-do” attitude: you’re hands-on and a go-getter
• You have excellent written and interpersonal skills
• You have general technical know-how and an affinity for learning new software. You proactively communicate issues and FYIs so the team stays informed
• You would describe yourself as independent, empathetic, and accountable
• You have strong project management skills and ability to deliver on time
• Comfortable working in a remote, fast-paced environment as part of an international team
• You speak English to a professional proficiency

Desirable

• You will help customers derive value from Pigment by being a product expert and problem solver – be it troubleshooting someone's modeling issues or reproducing a bug they experienced/reported
• You are a true product expert who’s technically savvy to conduct investigations and an essential resource for your colleagues and customers
• You will own Support tickets from Creation to Closure
• You’ll contribute to improving our processes and product, such as by transmitting customer feedback, suggesting efficiency improvements, and so much more
• You take the initiative and love investigating and solving problems to answer questions. This is not basic customer support
• You will strive for scale by building templates, processes and documentation, but know when to go the extra mile for the customer’s experience
• You will work 1-week on-call covers of P1 tickets with additional compensation for the days covered, rotated between the team to a maximum of one week per month