Forward Deployment Engineer, Dialpad
AI-powered cloud communications platform
Open for applications
AI-powered cloud communications platform
1001+ employees
Open for applications
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- 4+ years in forward-deployed engineering, solutions architecture, or technical consulting for SaaS/AI products
- Proficiency in Python, Go, JS/TS plus hands-on experience with LLM frameworks (LangChain, RAG, vector search)
- Cloud-native skills across AWS/GCP/Azure; comfortable with Docker, Helm, Terraform
- Strong communicator who can whiteboard with engineers at 10 AM and brief the C-suite at 4 PM
- Thrive in ambiguity; bias for action and a “customer-in-control” mindset
- Telephony stack knowledge (WebRTC, SIP, Twilio)
- Experience deploying chatbots or voice bots at >10K daily conversations
- Contributions to open-source AI agent frameworks
- Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply
What the job involves
- As a Forward-Deployed Customer Engineer (FDCE), you embed with strategic customers from day one, translating their business processes into Agentic AI Skills & Actions, and shepherding each deployment from proof-of-concept to enterprise-wide scale
- Part solutions architect, part product manager, and part change-management champion, you own the technical success of your customer’s AI agent fleet
- Lead pilots end-to-end: Scope success criteria, configure sandbox environments, and iterate rapidly to hit ROI targets in ≤ 90 days
- Design agent workflows: Author multi-step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework
- Build secure integrations: Stand up data connectors and authentication flows (OAuth 2.0, SCIM, SAML) that give agents real-time context while meeting SOC 2 & HIPAA controls
- Operationalize at scale: Containerize and deploy agents on Kubernetes or customer VPCs; set up monitoring, A/B evaluation, and guardrails for hallucination and PII leakage
- Drive feedback loops: Surface customer insights to Product & Research; influence roadmap priorities around tooling, guardrails, and vertical templates
- Enable self-sufficiency: Deliver workshops, runbooks, and best-practice playbooks so clients can extend and govern agents post-go-live
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has allowed it to heavily invest in the continued R&D of AI technologies to deliver a number of industry-first features. The company has also expanded globally with the opening of offices in Europe and Asia and plans to further extend its global footprint with additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company HQ
San Ramon, CA
Leadership
Craig Walker
(CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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