Technical Onboarding Associate, Amplify
Contractor
Compensation: $25/hr for new associates, $26.50/hr for returning associates with 1 year of experience; $28/hr for returning associates with 2+ years of experience. Rates are non-negotiable to maintain equity.
More information about location
K-12 curriculum & assessment publisher
Be an early applicant
K-12 curriculum & assessment publisher
1001+ employees
Be an early applicant
Compensation: $25/hr for new associates, $26.50/hr for returning associates with 1 year of experience; $28/hr for returning associates with 2+ years of experience. Rates are non-negotiable to maintain equity.
More information about location
1001+ employees
Company mission
To help educators create the next generation of scientific innovators as well as citizens who are sceptical, curious, and evidence-based thinkers.
Role
Who you are
- This position is ideal for professionals with strong technical skills who excel at customer support and are eager to expand their knowledge in educational technology
- Associate's degree or at least two years of relevant experience
- Proficiency in Zoom and Google Suite, especially Google Sheets, Google Meet, and Google Docs
- Experience and proficiency with macOS and Apple hardware/software solutions
- You are a good fit for this role if you:
- Master technology quickly and are excited to learn new tools and platforms
- Take pride in delighting customers in every interaction
- Are a resourceful self-starter who can find solutions independently
- Communicate technical content clearly and effectively
- Consistently meet deadlines in a fast paced environment
- Adapt quickly to new processes and day-to-day changes
- Enjoy collaborating with a team-first mindset
- Take ownership of your work and embrace feedback for growth
- Demonstrate keen attention to detail
- Effectively prioritize tasks, follow established processes, and maintain accuracy under time-sensitive conditions
Desirable
- Experience with Salesforce (or other CRMs), JIRA, and Student Information Systems or similar databases
- Familiarity with Clever and Classlink
- Understanding of technology applications in the K-12 classroom
What the job involves
- This is a contract role with an expected duration of April 13, 2026 – September 11, 2026, aligned with our peak season
- Amplify is seeking full-time, remote, seasonal Associates to join our Technical Onboarding Team and play a crucial role in launching educators and students into a successful school year
- Our Technical Onboarding Associates ensure schools and districts gain access to their digital products by auditing data, creating licenses, and granting permissions
- Support a profile of customer accounts in the onboarding stage, ensuring all steps of the process are delivered by their respective deadlines
- Facilitate a smooth onboarding process by coordinating digital product setup for new and existing customers
- Monitor customer data sharing to ensure timely, complete, and accurate digital licensing
- Adhere to all data privacy, security, and confidentiality requirements, including policies related to student and district information
- Maintain clear, proactive, and responsive communication with customers and internal teams to support successful onboarding and troubleshooting
- Utilize technical and analytical skills to research issues and deliver solutions for diverse implementation scenarios
- Stay current on updates to data systems and technical processes, adapting to changes in a fast-paced environment
- Participate in collaborative and individual projects that support the overall Technical Onboarding Team’s goals
- Operate with empathy, active listening, and kindness to foster positive relationships with customers and internal partners
- Time commitment: Associates work 40 hours per week (including a 30 minute lunch break and two 15 minute breaks daily). Each associate works 5 days per week, which may include weekends. Upon hire, candidates can share scheduling preferences; once set, schedules are fixed
- Availability: Full-time availability from April 13 - September 11, 2026, with peak workload from August 1- September 11. Time off requests during this period are limited to 2 consecutive days or 5 total days
- Online & Camera Policy: Associates must be online, available, and actively engaged throughout assigned shifts, with reliable high-speed internet and a professional, quiet workspace.Video presence is required for meetings, trainings, and customer calls, maintaining professional appearance and background
- Compliance: Working as a Technical Onboarding Associate must not violate school or district moonlighting/revolving door policies. Teaching or leading roles at a school/district cannot coincide with this position
- Contract Employment: This role is a temporary, contingent position through a staffing agency. Employment beyond the contract period is not guaranteed and depends on business needs, performance, professionalism, and customer feedback
Application process
- Start Date: April 13, 2026
Our take
Since launching as Wireless Generation in the year 2000, before rebranding in 2012 after News Corp acquired the company, Amplify has grown into one of the leading providers of K-12 curricula, assessment and supplemental programs for ELA (English Language Arts), Math and Science.
The EdTech market has been growing rapidly for the last decade and more, and its value is expected to surpass 230 billion by 2030. This growth means that the company has plenty of competition from the likes of Khan Academy and Kaplan Test, but the fact that Amplify is used by around 10 million students puts it in a very strong position.
After a major growth funding round in 2021, Amplify acquired digital math tools developer Desmos. This is in keeping with its commitment to strategically acquire high-performing education companies in order to expand its own tech and product offerings.
Freddie
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2021
$215m
GROWTH EQUITY VC
Mar 2021
$0.1m
GRANT
Total funding: $263.3m
Company benefits
- Full benefits: Our health insurance options include health, dental, and vision coverage for spouses, domestic partners, and children—effective on your date of hire. We make a generous contribution to all employee HSA plans, which can be used to cover eligible health expenses. We offer unlimited paid time off, a 401(k) plan with an employer match, long- and short-term disability, and employer-sponsored employee life insurance. We offer paid parental leave, backup childcare and backup eldercare. On top of all that, we also provide our full-time employees with a robust voluntary benefits program that includes coverage options for everyone in the family, including pets.
- Opportunities for inspiration: Amplify believes in the importance of supporting charitable nonprofits in the communities where we live and work. We encourage employees to support organizations that promote the welfare of children and families in the areas of education, health, and social services. One way for employees to give back is through our Volunteer Time Off program, which allows employees to take 16 hours each year to contribute to an eligible charitable or nonprofit organization.
- Tuition reimbursement: Full-time employees who are enrolled in an accredited college or university course related to their areas of work are eligible to receive tuition reimbursement.
Company HQ
Dumbo, NY
Leadership
Larry Berger
(Co-Founder & CEO)Co-founded Wireless Generation in 2000 and was CEO until News Corp bought the company in 2010, becoming President and then CEO of Amplify post-acquisition. Serves on the boards of Touch Press, the Academy of American Poets, Lapham’s Quarterly, the Institute for Sustained Attention, and the Southern Education Foundation.
Catherine Mackay
(COO & President)Catherine joined Amplify in 2014 as a Consultant of Amplify Learning. She quickly moved into the role of GM and SVP of Middle School ELA, then CEO of Amp,ify New Curriculum before becoming COO in 2018. Prior to Amplify, she spent 8 years at Tablet Hotels (acquired by Michelin) as the Head of Business Development and Director of the Operating Board.
LaShon Ormond
(CIO)LaShon joined Amplify in 2011 as a Project Manager. While at the company, she's held a number of roles and moved into the role of Chief Impact Officer in 2023.
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