Senior Customer Success Manager, Solo.io
Delivering API infrastructure software
Be an early applicant
Delivering API infrastructure software
201-500 employees
Be an early applicant
201-500 employees
Company mission
To help simplify the journey to adopting and scaling cloud-native applications.
Role
Who you are
- 4+ years of customer success or account management experience, preferably within the enterprise software industry
- Ability to lead onsite and virtual business meetings with stakeholders ranging from individual contributors to executive leadership
- Ability to manage critical customer situations with calm professionalism, empathy, and compassion
- Self-starter comfortable with adapting to fast moving additions to Solo.io products and related technologies
What the job involves
- As a customer success professional, you will be at the forefront of helping our customers on their digital transformation journey, using the leading cloud native technologies
- Both our business and our customers are growing fast, and they want to work with companies that are creative, innovative and deliver results
- Our unique selling model enables our customers to engage and be successful quickly, with long-lasting results
- We are looking for experienced Customer Success Managers with a passion to help companies learn, adopt, and scale their applications with the Solo.io product portfolio
- The main role is to develop successful partnerships with our customers and ensure they realize the desired value from our products
- You will work with the customer throughout the Customer lifecycle with responsibility for customer advocacy, onboarding, adoption, retention and growth
- If you have a passion for Customer Success, are excited to work in the fast moving cloud native space, a desire to help others, and are interested in expanding your impact, we want to talk to you
- This role is delivering Customer Success in a fast-growing technology startup
- Build strong customer relationships with stakeholders and sponsors to ensure Solo's activities align to the customer's desired business outcomes
- Develop success plans aligned to your customers business goals
- Accelerate adoption and minimize customer churn through a programmatic approach that ensures regular touchpoints and guides the customer to value and success throughout the customer lifecycle
- Coordinate and orchestrate activities that solve complex situations working together with Solo's field and engineering teams
- Communicate the benefits of Solo's products and recommend solutions that align with the customers goals
- Manage multiple issues with minimal direction and coordinate the resources needed to resolve customer challenges efficiently
Our take
Service meshes are a critical piece of infrastructure for a lot of companies that aim to be cloud-native, with hundreds or more microservices, businesses need a way to track what’s running in their networks. Solo.io provides connectivity between microservices in the cloud through its API gateways and service mesh.
The unicorn company hit its $1B valuation in 2021 and was one of the only to be led by a woman. The company’s growth is due in part to the growing number of companies re-architecting their applications to microservices and Kubernetes, gaining new customers, and its 100% business renewal rate and account expansion from existing customers.
Solo.io counts some of the world’s biggest data centres and Cloud services as customers, including T-Mobile, Pega, BMW, American Express and Booking.com. The company has used its Altimeter Capital-led Series C funding round to expand its offerings, developing new products and adaptable technology.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2021
$135m
SERIES C
Sep 2020
$23m
SERIES B
Total funding: $171.5m
Company benefits
- Remote first: We are a globally distributed remote workforce
- New employees receive a laptop, as well as a one-time stipend to support setting up their work from home space
- All employees receive a monthly allowance to help cover phone and internet expenses
- Global benefit plans include fitness and wellness reimbursements
- Employees have access to pre-tax savings options for retirement
- Employees are offered stock options to share in Solo's success
Company values
- Get stuff done: We own our work, learn from our mistakes, and deliver exceptional customer outcomes with urgency
- Work as one: We are inclusive and collaborative with our colleagues and our customers, creative collective success
- Define the future: We creatively solve for the now and innovate for the future so our company and our customers are always one step ahead
Company HQ
Kendall Square, Cambridge, MA
Articles
Leadership
Idit Levine
(Founder & CEO)Former CTO at Dell EMC. Current Member of the Technical Advisory Board at Cloud Foundry Foundation. Previous Director of Intigua Lab (Office of CTO) at Intigua. Worked as a Software Engineer at CloudSwitch, DynamicOps, Asset Management Advisors, BlueWave Security, EOS International, and Matrix Inc.
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