Technical Account Manager, Zipline
Offers stock options
More information about location
Communications and task management solution
Be an early applicant
Communications and task management solution
101-200 employees
Be an early applicant
Offers stock options
More information about location
101-200 employees
Company mission
To transform how retail operates by making it easier for employees to do their jobs.
Role
Who you are
- Only seeking self-starters that are independent thinkers and who love building and developing relationships with others!
- 4+ years providing technical support for accounts in a B2B SaaS environment, ideally with retail as a vertical
- Preferably, experience in Retail, working with retail customers or in Headquarters
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Experience in delivering client-focused solutions based on customer needs
- Ability to manage multiple projects at a time while paying strict attention to detail
- Experience with project management software such as Basecamp, Asana, Jira, etc
- Technical experience delivering integrations, data feeds, and working with API’s
- Has deep knowledge of SaaS application development, distributed systems, and release/version management
- Excels at learning new software quickly and often has an intuitive knowledge about how product features work
- Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills a must
- Outstanding listening and writing skills
- A keen ability to translate complex concepts into simple and intuitive communication
- Familiarity or professional work experience with Ruby on Rails, Web Services, API, PostgreSQL/MySQL, and IP based protocols
- Team player with excellent collaboration skills to build relationships across the company -- both ours as well as our customers
- A strong track record for managing relationships and supporting their onboarding efforts
- Demonstrates work behaviors such as self-motivation, dependability, and dedication
- Highly organized
What the job involves
- The Technical Account Manager fills a critical role within Retail Zipline
- This person is responsible for providing in-depth technical support, training, and guidance to ensure customers fully utilize the product's features, achieve their business goals, and maintain high satisfaction levels by deeply understanding their technical needs and tailoring solutions accordingly
- Collaborating with Account Management and engineering teams to design and implement solutions that align with client needs and objectives
- Provide technical support to customers as part of the pre-sales and post-sales procedures
- Work with clients to ensure their understanding of the usage of products
- Consult with clients to understand challenges and needs to be addressed
- Assist consumers with technical requests and resolve any technical issues that arise
- Evaluating customer needs to suggest upgrades or additional features
- Establish strong customer relationships, particularly with key stakeholders and sponsors
- Design holistic solutions that seamlessly meet customer needs and requirements
- Define job descriptions, responsibilities, and requirements for a given solution
- Assist developers with customers’ suggestions and feedback to help determine potential new products and features
- Manage and implement technical solutions and upgrades like third party integrations, data feeds, and more
Our take
Zipline is a communication and task management platform that helps business HQs across a range of industries to communicate with their field teams. In the modern digitizing landscape, its tools empower staff to increase productivity and boost morale by providing agile communication and engagement solutions, granting the ability to relay true and timely information where it needs to be.
The platform ensures that all communication channels are simplified into a single system. This means employees don't have to coordinate information from different sources - avoiding the loss of, or failure to prioritize, crucial information.
Zipline counts a host of national chains amongst its client base, including Sephora, L.L.Bean, Gap, Hy-Vee, Lush Cosmetics, TOMS and Torrid. As the first solution on the market to combine communication and task management, the company cemented itself as a must-have tool for many businesses, and continues to add more and more different industries to the list of those it serves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2021
$30m
SERIES B
May 2019
$9.6m
SERIES A
Total funding: $39.6m
Company benefits
- Dental and vision plans
- Wellness allowance
- 401k plan
- Computer accessories and office set up
- Education stipends
- Work from home opportunities
- Health insurance
Company HQ
Outer Sunset, San Francisco, CA
Leadership
Jeremy Baker
(Co-Founder)Experienced Founder and Software Developer, having set up MightyHive and worked at Yahoo! as a Senior Prototyper.
Melissa Wong
(CEO & Co-Founder)Previously worked for 3 years at Horn Group, holding various Sales and Account Management roles. Prior to that, she managed Corporate Communications at Old Navy.
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