Strategy & Operations Analyst, Stripe

• We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement
• 5-6 years of operations experience in a software solutions or technology company
• 3+ years working with a GTM or Sales organization
• Data Analytics (SQL, creating/running complex queries and building dashboards)
• Business and operational SLA reporting
• Communicate clearly, proactively, and concisely
• Self-starter and comfortable dealing with ambiguity

Desirable

• Stripe has a growing focus on our Customer Success business and opportunity to drive growth. Our team provides strategic & operational partnership to those specialized sellers, cross-functional partners, and leadership. Partnership is provided across three pillars:
• Strategy and planning
• Operations
• Analytics and insights
• Within the GTM Strategy & Operations organization, our Customer Success Strategy & Operations team is dedicated to implementing business changes across operations, insights, processes, and tools
• We focus on enhancing Stripe's productivity, empowering our CSMs in achieving key revenue goals and driving overall Stripe revenue. We're a global team, spanning across the Americas, Europe, and Asia Pacific
• The near term focus of this role is on building business foundations, which necessarily entails a focus on operational projects (process design, business cadences, systems work)
• This analyst is a critical person to the foundations and scale of the Customer Success business
• Their responsibilities include measuring and analyzing performance, forecasting, creating dashboards, and driving process improvements
• Work cross-functionally to analyze and troubleshoot system challenges
• Conduct analysis and investigation of system operations and workflow management
• Develop reports and dashboards to meet key reporting requirements
• Oversee the management of CSM territories
• Enhance business processes through data-driven decision-making
• Define and monitor annual and quarterly OKRs
• Prepare materials for QBRs and other leadership meetings