People Operations Specialist, Fay

• This is an individual contributor role for someone who is detail-oriented, organized, and energized by being a go-to resource for employees
• You're comfortable juggling multiple priorities, enjoy creating order out of ambiguity, and care deeply about delivering a great employee experience
• 3+ years of experience in People Operations, HR, or a related function, at a startup or fast-growing company
• Highly organized with strong attention to detail and follow-through
• Comfortable working with HRIS tools and other People Ops tools/systems
• Excellent written and verbal communication skills, with a service-oriented approach to supporting employees
• Demonstrated ability to handle sensitive and confidential information with discretion and judgment
• Comfortable in fast-paced environments where priorities shift quickly and processes are still being built
• NYC or SF-based, and able to join the team in-office on a hybrid rhythm

Desirable

• You will join as a founding member of Fay’s People Team, reporting to our People leader and taking care of the mission-critical work that helps our team of incredible Faybies thrive
• You'll work across the company to keep people operations running smoothly, answer employee questions, and help build the People foundation for a scaling, fast-growing organization
• Serve as a first point of contact for employee questions related to benefits, policies, and general People topics, across NYC, SF & Remote locations
• Support culture and engagement initiatives, including events, recognition programs, and internal communications
• Help ensure a positive, well-organized employee experience at every touchpoint
• Own day-to-day People Operations administration: payroll, benefits enrollment, leave tracking, and HRIS data integrity
• Identify gaps or inefficiencies in existing people processes and help design simple, scalable solutions
• Build and maintain documentation, playbooks, and internal FAQs that support consistency as the team grows
• Coordinate and continuously improve the new hire onboarding experience, from offer acceptance through first 90 days
• Manage offboarding processes, including exit logistics, documentation, and knowledge transfer
• Partner closely with managers and leaders to support performance processes, org changes, and team needs
• Support compliance with employment laws and regulations across the states
• Help prepare reports and track People Ops metrics (headcount, time-to-hire, etc.)