Customer Success Manager, Fidel API
$140-160k
Salary for this role can vary depending on experience and level. Total compensation may include annual bonus, commission, equity and benefits.
Financial infrastructure platform
Job no longer available
Financial infrastructure platform
21-100 employees
Job no longer available
$140-160k
Salary for this role can vary depending on experience and level. Total compensation may include annual bonus, commission, equity and benefits.
21-100 employees
Company mission
To unlock the full potential of payment cards.
Role
Who you are
- You have at least 5-7 years experience in a Customer Success or Account Management role in the technology space, ideally with experience in Fintech
- You have experience working with a wide range of customer contacts, including director and C-Suite level stakeholders
- You have a collaborative mindset and like to solve problems with others
- You are an effective self-starter, who can set deadlines and multitask with excellent organizational skills
- Strong internal and external communication abilities, and interpersonal skills
- You are passionate about driving customers and creating outstanding customer experiences
- You should be data-driven and love helping your customers identify trends that can optimize their use of the product
- You like working in a fast paced world, can handle ambiguity and love a challenge!
What the job involves
- Reporting to a Director of Customer Success, the Customer Success Manager will own relationships with clients and expand revenue
- Manage a portfolio of strategic customers, owning the relationship after activation to ensure their long term success and retention with Fidel, including enhancing key relationships across their and our organizations
- Identify opportunities to expand usage and increase revenue among existing customers through a deep understanding of their business
- Educate customers on our product and new features to drive product adoption
- Be a trusted advisor to our customers and key decision makers as the conduit into Fidel
- Collaborate with product support to resolve issues and queries within SLAs and identify trends in customer needs
- Collaborate closely with other departments (product, sales, etc.) to help drive customer-centric business decisions and to validate new product features
- Take the lead on renewals of existing customers and flag any churn risks, achieving a high retention rate through clear and consistent communication and regular account reviews
- Upkeep relevant tools to enable data driven decisions and results, and share outcomes with the wider business
Our take
Fidel is tackling the obstacles to accessing customer payment data, making it easier for developers to create smart solutions customers love, without the burden of complex integrations, cost or compliance traditionally found in the payments ecosystem.
The company has developed a suite of APIs that make it easy to link a user's payment card to an app and securely access real-time transactional data through a single access point. A key application is loyalty programs, where users can sign up, earn points rewards and cash back when using their registered card.
Recent funding secured will allow Fidel to continue developing its programmable experiences that facilitate the easy use of payment cards. The company has plans to scale its workforce to meet growing demand in the engineering, sales, and product departments. Indeed, it will accelerate investments into expanding product offerings across identity verification, consent management and payments.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2022
$65m
SERIES B
Sep 2019
$18m
SERIES A
Total funding: $85.7m
Company benefits
- Flexible hours - Ideally, you arrive in the morning and go home in the evening, but a busy life can be unpredictable. We leave it to you to manage your time
- No holidays tracking - For real. We understand you need some time off now and then. Maybe you want to visit one of our 20+ team members’ home countries?
- Health insurance - Each Fidel API member receives a full Vitality insurance pack, giving you great health rewards whilst helping keep you in tip-top shape! It’s a win-win
- Yearly off-site - From Napoli to Sitges, as long as it’s sunny, we’re happy! We’re not sure yet where we’ll be next year, but we do know it’ll be awesome
- Educational resources - Everyday is a school day! We offer all Fidel API team members access to Udemy and Audible to grow themselves professionally across a range of disciplines
Company HQ
Carnaby, London, UK
Leadership
Dev Subrata
(CEO)Started out at Badoo as an early employee and played a crucial role in growing its revenue from £0 to £220 million in just over 4 years. He launched Fidel API in 2018 with Co-Founder, Andre Elias.
Andre Elias
(CTO)Holds a Masters degree in software engineering, and has published several scientific papers on big data architectures, before co-founding and joining Fidel API as CTO.
Thomas Bossee
(ARt Director)Currently serves as Creative Director for Made By Thomas. Experience as Product Designer for Badoo and Bits of Love.
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