Business Operations & Strategy Analyst, Owner.com
Go-To-Market
$140-180k
+ A generous pre-IPO equity package
Infrastructure platform for independent restaurants
Be an early applicant
Infrastructure platform for independent restaurants
101-200 employees
Be an early applicant
$140-180k
+ A generous pre-IPO equity package
101-200 employees
Company mission
To give independent restaurants the infrastructure tools they need to compete with larger corporations.
Role
Who you are
- Have felt torn about whether to pursue a business vs technical career path (at Owner we believe these must merge)
- Identify inefficiencies in everyday life - and see them as exciting opportunities
- Aren’t satisfied with understanding things at a surface level, and get satisfaction from understanding the WHY
- When solving problems, you enjoy diving deeply in them to understand root causes and become a “subject matter expert.”
- You aren’t afraid and enjoy picking up new skills and tools to problem-solve
- Enjoy tinkering and testing applications for new tools like ChatGPT
- Want to build solutions for lasting processes and systems? Love a good data-driven decision-making process (but also understand when this is possible and when it isn’t)
- Have a proven track record of collaborating effectively with cross-functional teams
- 3 + years of relevant operational experience
- Excellent SQL experience coupled with a technical background or education (STEM)
- Moderate Python experience would be considered an asset
- Experience working with GTM teams to ensure initiatives/sales funnels are pacing well, identify areas we may be underperforming, help diagnose reasons why, and develop new ideas and opportunities for improvements
- Highly organized, with an eye for precision and a love for keeping things tidy
- Experience with SaaS and/or startups is highly preferred
- Prior experience in the restaurant industry is a plus!
What the job involves
- As a Business Operations Analyst supporting our go-to-market teams you will not only help build the above systems, you will also help advance our culture around data discipline and efficiency.
- This role reports to our Director of Business Operations
- Grow and maintain our best-in-class go-to-market pipeline that fuel sales motions through AI, automation, and deep data enrichment
- Direct impact on improving GTM efficiency and CAC: LTV ratio through data-driven insights and initiatives on the GTM funnel and systems
- Enhance marketing analytics to surface and grow highest ROI channels
- Ideate, explore, and test new GTM channels to diversify and scale out sales operations
- Contribute to and/or lead ad hoc projects as business needs arise
- This role reports to our Director of Business Operations, Jonathan Shenkman
- You will partner closely with VPs and Directors of our Revenue, Launch (Onboarding), and Marketing teams, in addition to the CFO and other Operations team members
Our take
The Pandemic caused a major upheaval in the US restaurant industry. Smaller operations struggled to stay afloat amidst brick-and-mortar closures, and as the demand for home delivery soared their margins were tightened further by hefty third-party delivery app charges. Add to that the fact that consumers become customers of the delivery app, not the restaurant itself, and it’s a development that has spelt real trouble for independent locales. Owner has set out to level the playing field.
Owner’s platform provides independent restaurants with the infrastructure they need to take control of their business without deferring to third-party apps like GrubHub and Deliveroo. It offers marketing, online ordering, and support solutions to over 1,000 restaurants across the U.S. The company has taken impressive first strides, too: they have a 7 figure run-rate, over 105% monthly revenue retention, and helped restaurants avoid millions in online order platform fees.
It’s a hugely attractive proposition for independent business owners, and research suggests it’s a winning idea for consumers too. Over 60% say they’d prefer to deal with restaurants directly, but historically the infrastructure simply hasn’t been in place to do so. With Owner seeing impressive traction by tripling its customers between 2023 and 2024, it's unsurprising that its 2024 funding is being channelled into engineering and design teams, alongside the development of new tools.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Intelligent people
"People here make quality decisions twice as fast as the average top startup employee. "
Funding (last 2 of 4 rounds)
Jan 2024
$33m
SERIES B
Mar 2022
$15m
SERIES A
Total funding: $62.2m
Company benefits
- 100% Remote - work from anywhere, no commute required
- Comprehensive benefits (healthcare, vision, dental)
- Monthly lifestyle benefits stipend, to use for fitness, wellness, learning, hobbies etc!
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Adam Guild
(CEO)Previously a Thiel Fellow, and named in the 2020 Forbes 30 Under 30 List.
Dean Bloembergen
(CTO)Previously Co-founder and CTO at Marble Technologies, went on to serve as an Advisor at Arch Mission Foundation.
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