Implementation & Support Team Lead, DoubleVerify
$88-106k
Software platform for digital media measurement and analytics
Be an early applicant
Software platform for digital media measurement and analytics
1001+ employees
Be an early applicant
$88-106k
1001+ employees
Company mission
To build trust and transparency across the digital advertising ecosystem and help advertisers succeed.
Role
Who you are
- 5+ years of experience in technical implementation, solutions engineering, analytics, marketing technology, or related technical customer-facing roles, with demonstrated ownership of complex customer deployments and experience mentoring or managing Support team members
- Strong expertise in digital marketing measurement, including paid media, affiliates, email, offline channels, and the nuances of view-through vs. click-through attribution
- Deep understanding of attribution models, identity resolution, data collection methodologies, and the technical dependencies required to support accurate multi-touch attribution
- Hands-on experience troubleshooting complex technical implementations involving pixels, APIs, webhooks, batch files, and data integrations
- Proven ability to serve as a technical escalation point and collaborate cross-functionally with Product, Engineering, Customer Success, and Implementation teams to resolve complex issues
- Excellent customer-facing communication skills, with the ability to translate complex technical concepts into clear recommendations for both technical and non-technical audiences
- Demonstrated track record of driving operational improvements, including process design, documentation standards, automation, and team enablement
- Strong leadership and coaching skills, with the ability to develop team members, provide constructive feedback, and improve team performance
- Highly organized, comfortable operating in ambiguity, and able to manage multiple high-priority customer and operational workstreams simultaneously
- Bachelor’s degree in a technical, analytical, or business-related field, or equivalent practical experience
What the job involves
- Lead and mentor the Implementation & Support team by providing technical guidance, coaching, and support on complex customer challenges, helping team members build expertise across Rockerbox’s platform and measurement solutions
- Own and drive resolution for high-impact customer investigations related to marketing discrepancies, data quality issues, attribution questions, and other complex Support themes, ensuring clear communication and timely outcomes
- Serve as a senior technical escalation point for customers and internal teams, partnering with Engineering, Product, Customer Success, and Implementation to troubleshoot issues and define effective paths to resolution
- Establish best practices for Support operations, including ticket prioritization, customer communication standards, escalation workflows, and processes that improve time to resolution and overall customer experience
- Host technical office hours, create enablement resources, and coach team members on complex concepts related to attribution, data pipelines, integrations, and marketing measurement
- Identify opportunities to improve team efficiency through automation, tooling, and process improvements that reduce manual effort and allow the team to scale effectively
- Own and maintain documentation standards across Implementation and Support, ensuring technical knowledge is captured, accessible, and continuously improved
- Strengthen the feedback loop between Support, Product, and Engineering by identifying recurring customer challenges, advocating for product improvements, and ensuring customer insights influence product strategy
- Partner with Implementation leadership to improve onboarding quality, identify recurring technical challenges, and ensure customers are set up for long-term success
Our take
The importance of digital advertising continues to grow, but it can be difficult for companies to protect their brand identity online. DoubleVerify solves this problem using software that monitors campaign performance in real-time.
Since it was first launched, DoubleVerify has successfully carved out an impressive market share, and now boasts customers such as digital advertising giant Facebook as long-time customers. Its success is largely owed to the quality of its technology, which far outperforms that of its rivals. DoubleVerify has consolidated its success by expanding the range of languages its tools support. It has also expanded into new markets such as Australia and New Zealand, a key indicator of the company’s continued growth.
The digital ad space is changing constantly, and DoubleVerify will need to remain as agile and adaptive as it is at present in order to compete with rivals such as Tremor and Quantcast. But with a 2021 IPO, several recent rounds of funding and new product releases, it looks set to tackle its competitors head on and stay ahead of the game.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2020
$350m
GROWTH EQUITY VC
Aug 2011
$33m
LATE VC
Total funding: $396.5m
Company benefits
- Comprehensive Coverage: Because we want you to stay healthy.
- Pension Matching: 401(k) or country-specific contributions.
- Tuition Reimbursement: never stop learning.
- Generous Parental & Compassionate Leaves: putting families first.
- Onsite & Virtual Events & Wellness Activities: Team activities, wellness offerings, games and more!
- Flexible Lifestyle Spending Account: Gym, fitness class, self-care, or even pet care? You're covered for this and more.
- Mental Wellness Days: Take a day off for yourself.
- Global Access to Mental Health Resource: Investing in you being your best self.
- Hybrid Work Schedule: Making the most of your time.
- Peer Nominated Awards: Recognizing DV values in action.
- Seasonal Employee Appreciation Gifts: Enjoy summer treats and holiday sweets.
- Self-Directed Paid Time Off: You work hard. Enjoy it.
Company HQ
SoHo, New York, NY
Leadership
Mark Zagorski
(CEO)Mark joined the DOubleVerify team as CEO in 2020,. Prior to this, he was the CEO for Telaria and an Executive VP/Head of Nielsen Marketing Cloud for Nielsen. He also spent 7 years at eXelate as CRO and CEO.
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