Senior Manager, Solutions Consultant, VTS
Activate
$145-190k
OTE
$125-160k
BASE
4 days a week in office
Commercial real estate technology solution
Be an early applicant
Commercial real estate technology solution
501-1000 employees
Be an early applicant
$145-190k
OTE
$125-160k
BASE
4 days a week in office
501-1000 employees
Company mission
To unify owners, operators, brokers, and tenants to capitalize on opportunities revealed in every square foot of their properties.
Role
Who you are
- Experience in a pre-sales or solutioning role - Solutions Consultant, Sales Engineer, Technical Account Manager, Pre-Sales Consultant, or a Customer Success Manager ready to move into pre-sales
- SaaS background required, with a proven track record of playing the solutions/pre-sales role well and telling a compelling product-to-value story (the industry it was in matters less than how well you did it)
- Exceptional client-facing and facilitation skills - personable, credible with executives, and able to command a room and drive a meeting
- Highly process and project management oriented, able to manage complex solution definition end-to-end and bring structure to ambiguity
- Strong problem-solving skills, with the ability to translate technical capability into measurable business value
- Ability to ramp quickly on the Activate platform, including Access Control and Visitor Management
- Comfortable working in Salesforce; exposure to implementation or ticketing tools such as Jira or Airtable a plus
- Commercial real estate or proptech experience a plus, but not required
- Familiarity with access-control, physical-security, or building-systems ecosystems a plus
- New York–based, able to work from our office and travel up to ~25% (a few days per month for client meetings and QBRs)
What the job involves
- VTS is seeking a Senior Manager, Solutions Consultant - Activate to assist and translate new business opportunity into a successful deployment plan across VTS Activate - the platform that extends VTS into building operations and the tenant experience, including access control, visitor management, work orders, and building services
- This role sits at the intersection of sales, solution design, and implementation readiness. Once an opportunity is qualified, the Solutions Consultant becomes the solutions expert alongside the Account Executive - translating a customer’s needs into a tailored Activate solution and, once the deal is won, into a complete solution design and implementation plan that hands off cleanly to the Implementation team
- You will work predominantly through our major channel partners to start, expanding to the direct channel and other commercial clients over time, and partner closely with our Senior Technical Solutions Consultant, whose deep access-control expertise verifies and completes the solution you design
- Unlike a traditional pre-sales engineer focused only on the demonstration, or an implementation manager focused only on delivery, this position helps manage the full arc of solution implementation preparedness - from qualified opportunity, through solution design, to a clean handoff to implementation, with continued check-ins through launch. It carries deep product ownership of the Activate feature set, with particular emphasis on Access Control and Visitor Management
- This is a highly visible, senior individual-contributor role based in our New York office
- Partner with the Account Executive as the Activate solutions expert from the moment an opportunity is qualified
- Develop expert-level command of the Activate feature set and tailor product messaging and demonstrations to each customer’s workflows and goals
- Lead solution discovery: take ambiguous, complex requirements, define them with customers and stakeholders, and shape them into a clear, cohesive solution
- Support the latter stages of the sale, including RFP responses, business and technical requirements, solution positioning, scoping, and alignment
- Aggregate everything learned during the sale into a single solution design - requirements, the technologies and features being deployed, and the rollout schedule - documented in the deal journal
- Produce a complete, unambiguous handoff package so the Implementation team can execute without rework
- Partner with the Senior Technical Solutions Consultant to verify and complete the solution - integrations, APIs, custom development, and access-control specifics
- Review the plan with Implementation at kickoff and stay engaged through deployment with defined check-in points to keep projects on track
- Operate as one half of a Sales Director / Solutions Consultant tandem supporting significant new-bookings growth across partner-managed and direct portfolios
- Collaborate day-to-day with Sales, the Senior Technical Solutions Consultant, Implementation, and Integrations - primarily in Salesforce, with exposure to tools such as Jira and Airtable
- Serve as a trusted advisor to customers and internal stakeholders, and evangelize the Activate vision across the commercial real estate ecosystem
Our take
Commercial real estate is a difficult business sector to plan for, especially for the largest firms managing huge portfolios of prime office space. Marketing, leasing, data analytics and retention efforts have traditionally required an array of different solutions, often poorly integrated with one another (if at all), and decision-making is often stymied by inaccurate reporting and inflexible, clunky tools.
VTS, a leading player in the commercial real estate tech sector, seeks to change this by unifying every real estate asset and function in a single platform. Combining marketing, asset management and reporting functions into a single interface, it also delivers data insights for decision makers to inform their investment and asset strategies.
VTS's user base has grown to over 45,000 commercial real estate firms including Blackstone, Brookfield Properties, and LaSalle Investment Management, and about 60% of the US's top quality office space is managed through its platform. Having raised a significant amount of funding it is investing heavily in research and development, sourcing strategic acquisitions and hiring additional talent.
Steph
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Sep 2022
$125m
SERIES E
May 2019
$90m
SERIES D
Total funding: $304.6m
Company benefits
- Parental Leave: 16 weeks 100% paid parental leave for the primary caregiver and 6 weeks 100% paid leave for the secondary.
- Wellness: Dedicated monthly wellness events to promote physical and mental well-being.
- Exec coaching & mentorship: Extensive leadership coaching and mentorship offered through the year.
- Own a piece of VTS: Be an owner of the company you’re building with our equity packages.
- Never stop learning: VTS regularly hosts informal education sessions and provides an allowance for external courses.
Company HQ
Midtown South, New York, NY
Leadership
Nick Romito
(Co-Founder & CEO)Started his career in commercial real estate over a decade ago as a tenant rep and landlord broker at New York City’s Murray Hill Properties. Then went on to AM Properties before becoming the founder and CEO of Titan Advisors in 2009. Founded VTS in 2010.
Ryan Masiello
(Co-Founder)Started his career at Cushman & Wakefield, before getting recruited by JLL to help lead the firm’s business development efforts in New York, eventually becoming Senior Vice President.
Niall Smart
(Co-Founder & CTO)Previously co-founder and CTO at Hightower, and earlier was co-founder of Echodio, a Y-Combinator backed digital media startup that was acquired by RealNetworks in 2009.
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