Senior Implementation Manager, Cofactr
$120-150k
+ Equity
Automated electronics purchasing platform
Open for applications
Automated electronics purchasing platform
1-20 employees
Open for applications
$120-150k
+ Equity
1-20 employees
Company mission
To make hardware as agile and scalable as software by leveraging better data and AI to build best-in-class tools for electronics supply chain management.
Role
Who you are
- This hands-on role requires a strong proactive approach, project management skills, an aptitude for problem-solving, and the ability to collaborate across teams to ensure customer satisfaction and success
- Experience: 6+ years of experience in project management, implementation, or a related role, preferably in a SaaS or tech environment
- Experience in supply chain, logistics, or procurement technologies is strongly preferred, as our product suite caters to customers in these industries
- Project Management Skills: Proven ability to manage multiple projects simultaneously, meeting deadlines and delivering results
- Customer-Centric Mindset: Strong focus on customer success, with the ability to build trust and rapport with clients
- Communication: Excellent verbal and written communication skills, capable of conveying complex information clearly and effectively
- Technical Aptitude: Experience working with complex integrations, various data infrastructure and technical internal/external teams and diverse experience with financial systems and ERP deployments
- Tech Stack Experience: Familiarity with project management tools (e.g., Asana, Monday.com) and the ability to learn new platforms and technologies quickly (Pylon, Gainsight, Smartsheets, etc)
- Collaboration: Experience working with cross-functional teams to drive project success and resolve issues
- Process Orientation: A knack for designing and improving processes to ensure scalability and efficiency
- Adaptability: Comfortable working in a fast-paced, early-stage startup environment with evolving priorities
What the job involves
- As our Founding Implementation/Project Manager, you will play a key role in ensuring the successful deployment of Cofactr’s solutions for our customers
- You will work closely with customers and internal stakeholders to lead onboarding, implementation, and integration projects alongside our integrations engineering team
- You will also have the unique opportunity to design and refine scalable implementation processes, contributing to Cofactr’s commitment to delivering seamless customer experiences
- Your work will directly influence how customers adopt and derive value from Cofactr’s platform
- Project Management: Plan, coordinate, and execute customer onboarding and implementation projects, ensuring timelines, deliverables, and expectations are met
- Customer Engagement: Serve as the primary point of contact during the implementation phase, fostering strong relationships with customers and addressing their needs
- Process Development: Design and implement scalable and repeatable processes for customer onboarding, system configuration, and integration
- Cross-Functional Collaboration: Partner with product, engineering, sales and customer success teams to resolve customer issues and ensure successful implementation outcomes and frictionless hand offs
- Problem Solving: Proactively identify and resolve project challenges, keeping customers on track and satisfied
- Customer Training: Conduct training sessions and create resources to help customers adopt Cofactr’s platform effectively
- Feedback Loop: Gather customer insights and feedback during implementations to inform product development and improve processes
- Metrics Management: Track and report on project status, success metrics, and customer satisfaction to ensure continuous improvement
Our take
As supply chain issues are becoming one of the greatest stumbling blocks across all industrial sectors, Cofactr’s platform allows companies to quickly search, price, and procure electrical parts from its network of distributors in an attempt to mitigate supply shortages.
While Cofactr hasn’t yet caused much of a stir in industry media, it’s telling that the company has been quietly attracting plenty of VC interest. As well as being selected as a Y Combinator W22 startup, Bain Capital Ventures has shown its faith by investing heavily at the early stages.
As well as potentially having an answer to obvious supply chain issues, Cofactr’s attractiveness may well have something to do with co-founders Matthew Haber and Phillip Gulley, who enjoyed great success with and ultimately sold R&D firm BeSide Digital in 2019.
With plenty of funding secured, the next big steps for Cofactr will be to continually refine its tech performance as the company looks to win more customers and scale up.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Dec 2024
$17m
SERIES A
Feb 2024
$2.1m
SEED
Total funding: $28.2m
Company benefits
- Remote working opportunities (role-dependent)
- Equity
- SA and FSA offerings
- 401(k) with 4% company matching
- Unlimited time off policy
- Commuter benefits with a company contribution
Company HQ
Williamsburg, NY
Leadership
Matthew Haber
(CEO)Previously co-founded and was Managing Director of Technology at R&D firm BeSide Digital, which was acquired by MAS in 2019, for which they became Vice President of Technology.
Phillip Gulley
(CRO)Former Director of Media at 3-Legged Dog Media & Theatre Group in New York. Co-founded BeSide Digital along with Matthew Haber, and helped lead the company to acquisition. After this, they became VP Creative Experience Design at MAS.
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