Senior Onboarding Customer Success Manager, Ping Identity
$87-116k
+ variable pay
Identity and access management solutions
Be an early applicant
Identity and access management solutions
1001+ employees
Be an early applicant
$87-116k
+ variable pay
1001+ employees
Company mission
To make digital experiences both secure and seamless for all users, without compromise.
Role
Who you are
- Deep expertise in leading the delivery of enterprise level Customer deployment projects
- Management of technical projects consisting of both customer and vendor members and stakeholders
- Understanding of the value proposition of Ping Identity
- Ability to present to C-level executives (CIO, CEO, CTO, CISO, etc.), as well as to technical subject matter experts
- Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology
- Knowledge of project management best practices across large, complex projects, including enterprise cloud migration or cloud deployment projects
- Ability to lead individuals, teams or multiple groups
- Outstanding written and verbal communication skills with team members and audiences of all levels
- Planning and overseeing preparation and dissemination of project communications
- ‘Player Coach’ mindset - managing the customer and doing what is required to achieve success
- Excellent people management skills, including the ability to influence, negotiate and achieve results
- Proven expertise in managing conflicting priorities and escalations under pressure
- Willingness to travel to client locations to deliver professional services when needed (less than 25% travel
What the job involves
- As an Onboarding Senior Customer Success Manager, you will help lead our customers into their Ping Identity journey, ensuring the successful deployment and realization of value for our customers
- You will join the customer journey before the sale to ensure a seamless transition from the pre-sales experience to post deployment support, upon which you will then transition the customer off to our Customer Success Manager
- Manage the deployment strategy for a variety of customers
- Plan, organize, and manage all phases of the deployment lifecycle to ensure successful delivery on schedule
- Actively participate in the management of project goals and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items
- Collaborate cross-functionally with other teams, such as sales, product and support, to seek solutions for our customers’ needs, their business, and ensure that we are exceeding expectations in successful delivery of objectives
- Collaborate with various customer and internal stakeholders, which consists of senior leadership teams (C-level execs, senior leadership) and project level resources such as cloud service consultants, product management, and engineering
- Challenge, recommend and redirect teams as well as manage client expectations during the engagement
- Analyze project goals, create a plan to achieve those goals, and drive the project team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution
Our take
Ping Identity is a platform, delivered through both cloud services and on-premises software, providing a comprehensive Identity and Access Management service. In today’s highly connected digital world, digital identity management services — the process of identifying and authenticating users on networks to access services — has become a key aspect of interacting on the internet.
According to the latest forecasts, the digital identity market is worth approximately $60 billion in 2025, with annual growth rates ranging from 16 to 21%, depending on the source. Consequently, competition is heavy for PingIdentity, with some other strong players in the various branches of identity management, including Okta, LastPass, and Duo Security. The merger between PingIdentity and ForgeRock in 2023 went some way to consolidating a firm rooting in the industry for both companies.
Now combined with Forgerock, PingIdentity has successfully attracted considerable funding and serves hundreds of brands, including Morningstar, Vodafone, and GEICO, as well as the governments of Norway, Canada, and Belgium. Alongside this, both companies were acquired by the leading software investment firm, Thoma Bravo, in 2022 before the merger. This acquisition offered a unique opportunity for PingIdentity to further grow and marked the beginning of an exciting new chapter for the combined company and its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2020
$93.5m
SERIES E
Sep 2017
$88m
SERIES D
Total funding: $233.5m
Company benefits
- AD&D: Benefit to financially help loved ones in case of accidental death or disability
- 100% Company paid Health Care options
- Vacation Allowance
- Health and Wellbeing resources
- Parental Leave and Family Bonding
- Expert Eye Care and the lastest eye wear
- Range of dental coverage
- Retirement programs with several investment options and financial planning services
- Employee Assistance Program
- Free lunches, snacks, and drinks
- Commuter Offset
Leadership
Andre Durand
(Founder & CEO)Is on the board for Jamf, Executive Chairman of Identiverse. Previously the Co-Founder of Digital ID World, LLC and Founder and General Manager of Jabber, Inc.
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