Delivery Manager, VideoAmp

• Are you a detail-oriented, client-focused problem-solver who thrives on turning technical measurement setup into a smooth client experience? Let's talk
• 4+ years of experience in a client-facing delivery, implementation, or technical account management role, preferably in ad tech, media measurement, or a related data-driven industry
• Strong organizational skills with the ability to manage multiple client accounts, tickets, and deliverables simultaneously without dropping details
• Comfort working with data platforms, ticketing systems (e.g., JIRA), and technical concepts such as pixels, tags, and data mapping
• Fluency in Microsoft Excel and PowerPoint; comfort learning new internal platforms and tools
• Strong written and verbal communication skills, with the ability to work cross-functionally with Sales, Account Management, and Solutions Engineering
• A proactive, QA-focused mindset with an interest in building repeatable, scalable delivery processes
• Ability to navigate ambiguity and escalate appropriately when client needs or risks arise

Desirable

• VideoAmp is looking for a Delivery Manager to join our growing Professional Services team
• As a Delivery Manager on our Professional Services team, you will be the day-to-day operational owner of client onboarding, platform delivery, and ongoing support for VideoAmp's measurement clients
• You will partner closely with Account Management and Solutions Engineering to make sure every client's platform, reporting, and data needs are configured, delivered, and maintained accurately and on time
• Partner with Account Management to schedule and help lead onboarding calls, confirming measurement scope, deliverables, and service expectations
• Send onboarding workbooks to clients and submit tickets for any setup items that are not self-service, looping in Solutions Engineers to address technical questions
• Build and maintain custom audiences within the platform based on client-defined criteria
• Own creative fingerprinting for RaaS/CTV measurement, as captured in the client's digital data onboarding workbook
• Request and validate metadata mapping before building any client deliverable
• Open and manage tickets for pixel QA and discrepancy checks, escalating to Account Management when a client is unresponsive to changes that could impact renewal or upsell opportunities
• Build and deliver platform dashboard reporting stipulated in the client's contract or order
• Build templated and contracted reporting decks in partnership with Account Management, who provides templates and any bespoke upsell content and owns final delivery of assets to the customer
• Create and manage JIRA tickets for onboarding and troubleshooting needs
• Support troubleshooting of platform issues, including data discrepancies, report failures, and access issues
• Manage support requests tied to known product limitations (e.g., walled-garden reporting, local measurement)
• Support recurring Office Hours and quarterly Account Reviews
• Provide input into billing-related reporting and account-specific trackers
• Contribute context and ticket history to escalations related to product issues, feature gaps, or revenue risk
• Stay informed on account plans, renewals, and capability upsell opportunities to help flag risk or growth signals