Renewals Specialist, Grafana Labs
€44-53k
OTE
+ Equity + Bonus (if applicable)
Organization monitoring, visualization and observability platform
Be an early applicant
Organization monitoring, visualization and observability platform
1001+ employees
Be an early applicant
€44-53k
OTE
+ Equity + Bonus (if applicable)
1001+ employees
Company mission
To unite data, no matter where it lives, and empower its users to analyze, take action, and make smart decisions.
Role
Who you are
- 2+ years of experience owning renewals or in a Customer Success, TAM or other role which influences the renewals process
- Fluent in French and/or Spanish
- Solid business knowledge - curious and keen to learn
- Strong numeracy skills
- We’re a startup so your job duties will be varied, complex, and will require strong judgment, collaboration, and leadership
- We are a remote first company so you should be comfortable and skilled at working remotely with an international team
- You will need first class written and verbal communication skills both to collaborate with a broad range our remote-first internal teams and with our worldwide customers
What the job involves
- The Renewals Specialist is responsible for the transactional details of renewing our current customer base. They also own forecasting renewals and flagging risk to their partner teams
- The Observability Architect and Engagement Management teams provide value for customers throughout the customer lifecycle with the charter of retaining and growing our customer base. Throughout that lifecycle, usually in the last six months of a contract, the Renewals team processes the renewals for these customers
- You will be primarily responsible for tracking, processing and forecasting renewals along with flagging risk to Sales, Observability Architect and Engagement Management
- You are the conduit between the customer and our account team on all things renewal related, partnering with the Sales and the Observability Architect to execute on their strategy. Primary metrics for this role are proportion of on-time renewals, retention rate and term length increased
- Be a key business partner to the Observability Architecture and Sales teams, enthusiastically renewing our existing customer accounts, which could also include upgrading them to new pricing
- Own the forecasting of renewals for the business
- Manage a 2 quarter out renewal pipeline, partnering closely with the account team and providing a seamless experience to our customers
- Self-motivated to overachieve on weekly, monthly and quarterly targets (activity, renewal attainment)
- Work with the customer success scale team to develop pre-emptive campaigns as you notice commonalities in churn requests
- Collaborate with the account teams to develop and execute renewals strategy, improve product adoption, and address churn risk in the business
- Maintain a high level of professionalism, empathy, curiosity
- Work with the team to enhance customer documentation and create internal enablement material
Our take
Observability plays a crucial role in software development, where dashboards are pivotal for monitoring the health of IT infrastructure across an organization. However, for developers, the frustration of spending unnecessary time navigating between different dashboards to find the latest information detracts from valuable programming time.
Grafana collaborates closely with its clients to create customizable observability platforms, striving to enhance efficiency in observability. Its offerings include cloud-based data structures, dashboards, API plugins, and collaboration tools. Currently, FGrafana boasts over 21M active instances and approximately 10M users globally, with a customer base exceeding 2,000, including prominent names like Bloomberg, PJ Morgan Chase, eBay, PayPal, and Sony.
While Grafana provides free plans with a simplified tool package, the Grafana Enterprise Stack offers customized observability solutions on a monthly subscription basis. The company's ongoing strategy revolves around continually improving Grafana to meet users' demands, enhancing functionality with each iteration, and fostering community engagement by enabling users to share their Grafana dashboards with the broader open-source community.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Aug 2024
$270m
SERIES D
Apr 2022
$240m
SERIES D
Total funding: $805.2m
Company benefits
- Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
- Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
- Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
- Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
- Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
- Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
- Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
- Fond Perks: Grafanistas across the world receive access to Fond, a platform that provides access to pre-negotiated discounts on a wide variety of services including entertainment, food, and fitness
- Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
Company values
- Share openly and default to transparency
- Respectfully empowered
- OSS is in our DNA
- We keep our commitments
- Seek diverse perspectives
- Don't let perfect get in the way
- Help each other thrive
Company HQ
Financial District, New York, NY
Articles
Leadership
Raj Dutt
(Co-Founder & CEO)Currently a Board Member at NSONE. Previously founded Voxel where they served as the CEO for 12 years. They also served as the Senior Vice President of Technology at Internap Network Services.
Torkel Ödegaard
(Co-Founder)Graduated from Mälardalen University with a Master's in Computer Science. Founder of Coding Instinct. Previously worked as a Consultant at H&M, Avega, and Ebay.
Anthony Wood
(Co-Founder)Previously worked at Visa and Voxel as a Senior Systems Engineer. They also have Systems Engineering axperience at PalVision and iiNet.
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