Client Success & Strategy Associate, AiDash
$75-110k
+ Annual performance-based bonus + Equity
Satellite-first AI applications
Job no longer available
Satellite-first AI applications
201-500 employees
Job no longer available
$75-110k
+ Annual performance-based bonus + Equity
201-500 employees
Company mission
To create a greener, cleaner, safer planet from space.
Role
Who you are
- We hire self-starters and driven problem-solvers who want real impact, accelerated learning, and true ownership
- 0–2 years of experience in analytics, consulting, customer success, or a related field
- Recent graduates with internships in B2B SaaS, consulting, or data analytics are encouraged
- Demonstrated ability to take ownership of projects, work independently, and drive tangible results
- Familiarity with data tools (Excel, SQL, Tableau, Power BI, or similar)
- Experience or interest in utilities, infrastructure, or field operations is a plus, but not required
- Proactive & Self-Directed: You take initiative, own your work, and turn ideas into action
- Analytical & Insight-Driven: You love digging into data to uncover patterns, insights, and opportunities
- Clear Communicator: You can translate complex ideas into simple, actionable recommendations for diverse audiences
- Problem Solver: You thrive in ambiguity, tackle real-world challenges, and deliver solutions that matter
- Curious & Growth-Oriented: You’re excited to learn about new industries, technologies, and climate resilience challenges
- Reliable & Organized: You consistently deliver on commitments while juggling multiple priorities
- Collaborative & Customer-Focused: You work well with others and genuinely care about solving problems that impact people and the planet
- Bachelor’s degree in Business, Analytics, Economics, Engineering, Environmental Science, or related fields
What the job involves
- As an Associate, Client Success & Strategy on the AiDASH Customer Success team, you’ll use data and AI to tackle real-world challenges - helping utilities reduce wildfire risk, improve resilience to severe weather, and modernize infrastructure that millions rely on
- You’ll learn from seasoned CSMs and Product Consultants while taking ownership of your own insights, projects, and customer interactions
- In this role, you’ll ramp quickly into meaningful responsibility: translating data into action, guiding customers through high-stakes decisions, and driving measurable impact on the ground
- As you demonstrate capability, you’ll earn more independence and discover where you want to grow - into customer success, consulting, analytics, or other paths across AiDASH
- Lead day-to-day communications and follow-ups for assigned customers
- Track customer health, usage trends, and program performance to surface risks and opportunities
- Run onboarding and training moments that set customers up for success
- Own key customer touchpoints while partnering with CSMs on broader strategy
- Help customers use our platform to solve real-world challenges - like reducing wildfire risk, improving grid reliability, and preparing for extreme weather
- Independently analyze customer data to uncover adoption patterns, impact drivers, and expansion signals
- Build clear, insight-ready reports and dashboards that show how customers are realizing value
- Translate technical outputs into simple, actionable recommendations for diverse stakeholders
- Own analytics workstreams end-to-end - from scoping to delivery
- Present insights directly to customers and internal teams
- Run smaller project components (discovery, requirements, solution design support) within customer engagements
- Support workshops and working sessions that guide customers through critical decisions
- Create materials and communication that enable adoption, change management, and value realization
- Contribute your analysis and thinking to larger consulting engagements
- Manage timelines and deliverables while coordinating with cross-functional partners
- Work closely with Product Consultants, CSMs, Product Managers, Sales, and Support to deliver customer outcomes
- Coordinate with Data Scientists and Engineers to resolve customer needs and shape solutions
- Bring customer insights into team discussions to improve product, process, and experience
- Support renewal and expansion opportunities with data-driven recommendations
Our take
The growing constellations of satellites delivering high definition earth imaging, along with advancements in AI, have spawned a flourishing business in ‘digital twins’ for global asset management. These digital data-compilation copies of on-the-ground locations can be used to help predict and mitigate the effects of climate disaster events - which cost the US billions of dollars each year.
AiDash’s various products help manage disaster, disruption and wildfires, as well as monitoring vegetation. The latter service, its original one, has a host of high-profile global clients, such as National Grid. The company's expansion into climate resilience demonstrates a keen awareness of both its tech's potential and the direction of the market - with environmental issues becoming even more of a hot topic in recent years.
The company has done well to prove its agility, which may well enable it to stay ahead of more specified rivals as they enter the scene. This includes companies like Kettle and Technosylva which operate in the predictive climate analytics space. AiDash's comparatively diverse offering should help it retain a competitive edge, while the substantial funding it has secured supports the pursuit of heightened global expansion.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Apr 2024
$58.5m
SERIES C
Nov 2022
$10m
LATE VC
Total funding: $101.5m
Company benefits
- Multiply your growth - Grow into your best self while you are helping us grow. Where are you on your career path? How can we help?
- Know your view is valued - Your concepts, your perspectives, your opinions, your creativity
- Balance work with life - You’ll need personal time for the things that matter. You’ll have it
- Get world-class rewards - Comprehensive benefits, ESOPs and other perks
Company HQ
University South, Palo Alto, CA
Leadership
Abhishek Vinod Singh
(CEO & Co-founder)Co-founded Mitrr and DbyDX Software, then moved into a SVP and COO role at Kellton Tech Solutions. Most recently spent a decade as co-founder, director, and advisor at Edureka.
Rahul Saxena
(Chief Product & Technology Officer, Co-founder)Spent time in senior Engineering roles at Qwest Software Services and RSA Security, then went on to co-found allMemoirs and Quiklo.
Nitin Das
(Chief AI Officer & Co-founder)Previously directed Applied Research at Kvantum, then acted as Lead AI Scientist for Target. Additionally co-founded Uvaca Private Ltd.
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