Senior Customer Success Business Partner, Anaplan
$130-187k
AI-driven scenario planning, analysis, and reporting
Be an early applicant
AI-driven scenario planning, analysis, and reporting
1001+ employees
Be an early applicant
$130-187k
1001+ employees
Company mission
To make all planning for all people a reality.
Role
Who you are
- 10+ years of work experience in customer-facing roles such as customer success, presales or management consulting with experience driving renewals and expansion
- Deep subject matter expertise in either FP&A or Supply Chain Planning, with a strong understanding of Enterprise Performance Management (EPM) and Enterprise Planning & Analytics
- Excellent communication, presentation, and interpersonal skills, with a consultative and value-oriented approach
- Ability to translate technical platform capabilities into business value for customers
- Bachelor’s degree, with focus on business, finance, marketing, operations, supply chain. CA/MBA a plus
What the job involves
- Anaplan is looking for a highly driven and dynamic Senior Customer Success Business Partner (CSBP) to join the Customer Success team
- This role goes beyond traditional customer success
- You will operate as a strategic advisor and transformation partner, helping our enterprise customers leverage Anaplan’s platform and AI capabilities to drive measurable business outcomes
- As a Senior CSBP, you will manage a portfolio of enterprise customers with the primary goal of maximizing their ROI on the Anaplan platform while owning the end-to-end lifecycle (onboarding, implementation, adoption, renewals, expansion) through a value-based selling mindset
- Own and nurture relationships with C-suite executives (CFO, CIO, CHRO, CDO) and senior stakeholders, establishing yourself as a trusted advisor and aligning on strategic priorities, value realization, AI transformation, and long-term investment decisions
- Lead outcome-driven Executive Business Reviews (EBRs), presenting compelling narratives that connect Anaplan's capabilities to the customer's strategic priorities and clearly articulate business value to influence renewal, expansion, and investment decisions
- Advise customers on establishing a robust Center of Excellence (CoE) and governance structure to foster self-sufficiency and scale while enabling stakeholder alignment, prioritization, and scalable adoption
- Drive measurable ROI and business outcomes from Anaplan investments across onboarding, implementation, and adoption phases ensuring strong customer health
- Proactively monitor platform usage and sponsorship, identifying risks and deploying targeted action plans to drive sustained adoption and protect renewals
- Develop and execute customer success plans aligned to value realization, adoption, and growth objectives
- Develop customer success assets and playbooks and help drive customer references and case studies to reinforce value realization and support expansion
- Deliver enablement, training, and best practices to drive adoption and customer self-sufficiency
- Identify and drive platform expansion opportunities, including AI use cases, across key business functions (e.g., Finance, Supply Chain, Workforce) to increase platform footprint and business value
- Collaborate with Sales and Partners to build and progress pipeline within existing accounts through structured account prioritization and pipeline development
- Proactively identify and mitigate renewal risks in partnership with Renewal Managers and Account Executives to secure and grow the commercial relationship ensuring high retention and strong NRR, and predictable renewals
- Translate Anaplan’s platform and AI capabilities into clear business value to drive expansion and customer investment
- Serve as the voice of the customer to internal Anaplan teams (Product, Support, Community), advocating for their needs and ensuring objectives are aligned across business and technical stakeholders
- Act as a primary point of escalation, focusing on swift resolution and maintaining positive momentum to maintain customer confidence and protect customer health
- Contribute to the development of customer success assets, playbooks, and customer case studies to strengthen the Anaplan community
- Own key relationships with customers and proactively maintain high levels of engagement with a focus on increasing customer satisfaction and loyalty while identifying growth opportunities
- Promote and support engagement with Anaplan through community usage, user groups, and event participation
- Act as the primary customer contact, managing stakeholders across business and IT and driving change management initiatives
Our take
Anaplan is an AI-driven planning platform designed to do more than just plug gaps (it truly replaces the tangled web of legacy tools for the likes of SAP, Oracle, and IBM). Designed as the only "AI-driven scenario planning and analysis platform", it brings together data, modeling, insights, and action across a range of industries. And instead of managing isolated spreadsheets and disconnected tools, it allows business users to break down silo and collaborate fully.
It's setting itself apart with its expansive, adaptable reach, too. From out-of-the-box applications tailored for finance, supply chain, HR, and more, to enterprise-grade capabilities like predictive and generative AI, data integration, and real-time modeling, it offers organizations the tools they need to outpredict, outplan, and outperform.
Anaplan is on a roll too, with annual recurring revenue topping $1B, over 2,400 customers, and fast-growing business lines in finance, sales & marketing, and supply chain. The company is showing what a modern planning platform can really do. And its $500M innovation roadmap (packed with AI-powered tools, scenario planning, and new enterprise applications) means Anaplan is ready to shape the future of decision-making.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2017
$60m
SERIES F
Jan 2016
$90m
SERIES E
Total funding: $299.9m
Company HQ
Brickell, Miami, FL
Leadership
Charlie Gottdiener
(CEO)Currently Board Member at TransUnion, Neustar Security Services, and smartShift.
Salary benchmarks
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