IT Support Technician, Insurify

• Bachelor’s degree in a related field and 1+ years of computer user support experience, including experience with troubleshooting principles, methodologies, and issue resolution techniques
• Experience with supporting Mac and PC operating systems, both in-office and remote
• Ability to communicate information, ideas, and concepts to employees concisely in both written and verbal formats
• Exceptional customer service
• Ability to effectively prioritize and execute tasks in a high-pressure environment

Desirable

• The IT Support Technician will provide hands-on and remote support to our employees, covering a broad range of IT functions
• You’ll work directly with employees to resolve issues, manage access, and support business goals
• Provide technical support to end-users within Insurify via Slack, remote access, and in-office
• Build and deploy Apple and PC hardware, software packages, networking components, printers, and custom applications as required
• Educate users on the proper use of computer systems and software
• Log and track IT requests, ensuring timely resolution
• Create and update standard operating procedures (SOP) and maintain technical documentation to drive process improvements
• Implement security measures to protect computer systems, networks, and data