Operations Support Specialist, Live Nation

• Minimum 2 years of operations experience, ticketing experience, or other related experience
• Must be able to comfortably lift and carry up to 25 pounds unassisted; and able to push and pull rolling carts and cases weighing up to 100 pounds unassisted
• Ability to travel and work flexible hours, including evenings and weekends to be available for live events
• Strong client management and customer service skills
• Excellent communication, problem solving, and presentation skills
• Proven technical skills, specifically systems administration, networking, and installation
• Excellent trouble-shooting skills, including identification, solutions, and implementations
• Proficient Microsoft Office skills, specifically Excel
• Bilingualism in French and English is a bonus!

• The Operations Support Specialist is responsible for coordinating and overseeing the execution of onsite client events, new venue installations, special projects, and special services support in collaboration with multiple departments and clients
• This role includes significant client facing components as well as a requirement for a strong technical understanding of our products and equipment
• This role will have significant involvement with our Box Office Services team, working with them to determine optimal support and assisting as needed with providing that support
• This role uses multiple different ticketing platforms and sub products including Ticketmaster Host, Frontgate, Archtics, and other ticketing platforms as applicable
• As an advisor and consultant for your clients, working in tandem with internal departments, and stakeholders, your role will be to meet and exceed client expectations when it comes to event performance and onsite support
• This role can involve significant travel based on event schedule, with evening, weekend, and holiday work required
• Successfully deploy the necessary ticketing equipment and services, requiring travel to locations across our markets in collaboration with stakeholders
• Establish timelines and identify equipment needs for installations and other on-site deliverables in collaboration with internal team-members and clients
• Execute deployment and operation of in field, onsite festival, and box office technologies in conjunction with the onsite team-members and clients
• Maintain existing processes and develop new processes as needed to ensure maximum efficiency as related to equipment delivery, use of technology, and event/box office operations
• Monitor and maintain inventory of the ticketing technology assets. Including, but not limited to, ensuring equipment returned from onsite is cleaned, kept in top shape, and organized
• Support and train client staff on the according ticketing platform’s products and services at events
• Build, maintain, and manage all client event ticketing on the appropriate the ticketing platform
• Communicate product updates, new features, and functionality to clients
• Conduct regular client meetings to review best practices, make recommendations and gather feedback
• Direct and implement best practices for all the ticketing platform products, system installations, upgrades, and maintenance at client sites
• Manage problem resolution, including but not limited to analyzing complaints, troubleshooting software, hardware, and event issues; resolving customer service complaints, and providing specific reports/details to expedite problem resolution
• Execute quality control processes to ensure the accuracy of event details in the ticketing system
• Track all operations accordingly (i.e., Salesforce) and produce post-event summaries for analysis and discussion
• Adhere to, support, and implement site & company safety policies
• Assist with event settlement and reporting, as needed
• Rock Solid Reliability – establish trust-based relationship with clients, co-workers, and fans. Set clear expectations, deliver high quality work on time and on task, and take the time to do things right
• Solution Driven – creatively find solutions to problems clients are experiencing by collaborating with management, stakeholders, and internal teams, that can find alternative and effective solutions to any limitations
• Winning Teamwork – collaborate with others effectively, share information openly. Listen and empathize to understand other point-of-views. Show recognition and appreciation for the contributions of others
• Act with Integrity – Be proud of the way you represent yourself and the company to others
• Act with good intentions; have direct and honest conversations while creating a safe work environment for open dialogue. Represent information and data accurately and completely
• Adaptability - willing and able to work at various locations/event sites, such as, but not limited to theatres, stadiums, outdoor venues and in an office
• This position requires flexibility in work hours; for example, multiple days in a row working shift lengths beyond a standard workday to accommodate festivals or events that span across multiple days

• Unlimited paid time off policy
• Work from home opportunities

Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.