Seller Success Manager UK, Back Market
More information about location
3 days a week in office
Online marketplace for refurbished electronics
Be an early applicant
Online marketplace for refurbished electronics
501-1000 employees
Be an early applicant
More information about location
3 days a week in office
501-1000 employees
Company mission
To do more with what we already have.
Role
Who you are
- Fluent English
- Minimum 2 years or experience in related fields
- Previous experience in e-commerce or fast-growing startup is preferred
- Proven customer portfolio management skills
- Proven project management experience with success in managing deadlines, customers, and schedules
- SQL and/or Tableau experience a plus, but readiness to learn on analytics skills is a must
- You are confident in business and technical conversations and can break down complex concepts for anyone to understand
- You are resourceful, scrappy, and creative — if a playbook doesn't exist yet, you are excited to figure it out and build it for the whole team to use
- We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications
What the job involves
- As Seller Success Manager you will be responsible for managing a portfolio of high profile Smartphones merchants coming from the UK
- Manage a portfolio of merchants based in the UK
- Own their Sales and Quality performance on all European Back Market websites
- Lead Business Review with your sellers to plan and manage strategic plans. Visit and audit their structures
- Help to elaborate Back Market business strategy thanks to your field feedback & experience Lead cross-team projects to tailor solutions for our Sellers
- Be proficient leveraging data to track sellers performances and analyze trends and create projection
- Highly contribute to our business growth by working cross functionally within Back Market
Salary benchmarks
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialise this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, it hopes to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 17 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has also raised over $1 billion in capital, which has been invested in expansion across new and current markets. And with the recommerce market only growing, Back Market has a lot of room for exciting future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company HQ
Beaubourg, Paris, France
Leadership
Thibaud Hug de Larauze
(Co-Founder & CEO)Previously a Logistic Export Assistant at Devanlay Lacoste and an Account Manager at Neteven.
Amandine Durr
(CPO)Amandine joined Back Market in 2021 as CPO. Prior to this, they were a Product Director at ManoMano, a Senior Innovation product Manager at Kering, and CPO/CEO and Head of Product at We Are TV.
Clément Petit
(CFO)Previously spent nearly 3 years at Veepee, initially joining as a Financial Director before becoming CFO of France then later Group CFO. Prior to that, they spent 4 years at Elanco in Financial roles.
Dawn Baker
(CTO)Dawn joined Back Market in 2022 as Senior VP of Engineering, becoming CTO in 2023. Prior to this, they worked at Google as a Senior Director of Engineering, at Fitbit as the VP of Software Engineering, and at LinkedIn as a Senior Manager of Site Reliability Engineering.
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